• Supervision of the team members for ensuring management of workload within given time and ensuring efficiency with accuracy.• Training new agents , developing training material , ensuring the agents fully understand the product and troubleshooting steps before they start entertaining customer.• Troubleshooting different issues faced by our customers and retailers which are not resolved by technical support team.• Interaction with technical support agents, NOC team and Development… Show more • Supervision of the team members for ensuring management of workload within given time and ensuring efficiency with accuracy.• Training new agents , developing training material , ensuring the agents fully understand the product and troubleshooting steps before they start entertaining customer.• Troubleshooting different issues faced by our customers and retailers which are not resolved by technical support team.• Interaction with technical support agents, NOC team and Development to pass on crucial information related to service issues.• Follow up with customers who have been committed a call back by my team.• Recommendations of the measures mandatory for ensuring compliance, implementation of corrective measures required to maintain customer satisfaction up to the mark.• Preparation of issue summary on regular basis and report to management.• Answering support team/customers inquiries/queries as required.• Coordination with Sales department and sharing customers’ feedback regarding the impact of company’s promotional campaigns and giving recommendations regarding any possible modifications if required.• Handing frustrated customers in case their issue was not fixed by the technical support agent Show less

3D Cellular is committed to developing the best and most current automation software for today's evolving mobile telecommunications networks.We specialize in software tools designed by engineers for engineers, providing the most rapid, precise and efficient user interface available for collecting, analyzing and updating network data from Alcatel-Lucent, Ericsson, Huawei, Nokia, Nortel, Oracle and Samsung wireless switches as well as other network elements.• Full Life-Cycle of… Show more 3D Cellular is committed to developing the best and most current automation software for today's evolving mobile telecommunications networks.We specialize in software tools designed by engineers for engineers, providing the most rapid, precise and efficient user interface available for collecting, analyzing and updating network data from Alcatel-Lucent, Ericsson, Huawei, Nokia, Nortel, Oracle and Samsung wireless switches as well as other network elements.• Full Life-Cycle of Account Management/Sales.• Identify client base by using the internal database, technology news articles, the internet, researching companies (during non calling hours or after hours), networking with our IT consultants , referrals, networking events, and then market our company’s services to these clients.• Recognize that this position is all about meeting the numbers.• Contacting executives of Telecom Companies for up gradation of their switches and automation and through various means; phone, email, LinkedIn, etc.• Make at least 5 new appointments for the CEO to finalize the deals.• Present Instant Technology’s services to our potential client base every week.• Send out emails about our company in addition to any contracts that need to be signed before doing business with a client.• Qualify/ Gather information about client base – define whether or not we will work with this client.• When you get an offer for someone, work with the CEO to CLOSE the deal – this is a critical piece of the process.• Generate any contracts or paperwork that needs to be attended to in regard to the client requirement / specification.• Maintain relationships with clients through weekly/monthly follow up.• Participate as a team player and help other Account Managers with accounts and strategies – think about the company and its best interests Show less

UNICEF is the leading voice in promoting and protecting children’s rights in Pakistan. UNICEF supports the Government of Pakistan to accelerate progress for children, work to achieve the Sustainable Development Goals and help children realize their rights under the Convention on the Rights of Children. This will be made through, among others things, strong partnerships with provincial authorities, teachers and health professionals.Providing office services by implementing… Show more UNICEF is the leading voice in promoting and protecting children’s rights in Pakistan. UNICEF supports the Government of Pakistan to accelerate progress for children, work to achieve the Sustainable Development Goals and help children realize their rights under the Convention on the Rights of Children. This will be made through, among others things, strong partnerships with provincial authorities, teachers and health professionals.Providing office services by implementing administrative systems, procedures, and policies; monitoring administrative projects; maintaining suggestion program. Maintaining administrative workflow by studying methods; implementing cost reductions; developing reports and procedures. Creating and revising systems and procedures by analyzing operating practices; studying utilization of micro-computer and software technologies; evaluating personnel and technological requirements; implementing changes. Developing administrative staff by providing information, educational opportunities, and coaching. Resolving administrative problems by analyzing information; identifying and communication solutions. Maintaining rapport with contractors , managers, and employees by arranging continuing contacts; researching and developing new services and methods; setting priorities; resolving problem in different situations. Maintaining continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs. Guiding employee actions by researching, developing, writing, and updating administrative policies, procedures, methods, and guidelines; communicating developments to management. Completing administrative projects by identifying and implementing new technology and resources; redesigning systems; recommending re-deployment of designated resources. Accomplish department and organization mission by completing related results as needed. Show less

Infospan Inc. is a US based International organization and part of a multi-national group of companies which are global leaders in providing technology based; customer oriented and targeted outsourcing solutions to diverse range of customers throughout the world• Contacting residential customers by telephone to sign up for services,• Delivering sales pitch according to company guidelines and developing new sales techniques, persuade potential customers to purchase Telecom… Show more Infospan Inc. is a US based International organization and part of a multi-national group of companies which are global leaders in providing technology based; customer oriented and targeted outsourcing solutions to diverse range of customers throughout the world• Contacting residential customers by telephone to sign up for services,• Delivering sales pitch according to company guidelines and developing new sales techniques, persuade potential customers to purchase Telecom services.• Explaining service switching process and terms and condition .• Helping fellow team members to meet sales targets.• Making call backs on behalf of my team members to complete sales or verify data.• Maintaining APR and managing team in absence of my team Lead.• Training new agents and making sure accurate their product knowledge is updated.• Adjust sales scripts to better target the needs and interests of specific individuals.• Explain technical product or service information to customers.• Obtain customer information such as name, address, and payment method, and enter orders into online portal.• Making call backs on behalf of my team members to complete sales or verify data. Show less