Asinder Panesar Email & Phone Number

Leeds, United Kingdom

A results driven, self-motivated and resourceful Manager with a successful trackrecord of building and maintaining great teams of staff and of communicatingeffectively with all staff. Highly organised, energetic and flexible with leadershipqualities which have been exercised through experience. Having a proven trackrecord of meet KPI’s and motivating staff.

Leeds, United Kingdom

• Providing Team Lead for the Service Desk85-90% first time fix on calls and escalation to resolution of calls. Providing remote Hardware and software support arrange hardware call as required to resolve calls all to.
• 1st /2nd line Support and Call logging and escalation to Field Service Team
• Provide support for Windows XP, Vista and 7 and MS office 2000-10
• Administration of accounts on Citrix,AD and Exchange on Windows 2003, 2008 servers
• Supporting users on VM Ware servers and Sharepoint
• Support on Desktops, Laptops, Printers, Scanners Telephone and ADSL Routers.

Leeds

• Managing day to day running of IT computer systems, Windows 2003 / Windows Exchange servers, and Network infrastructure. Remote VNC and Onsite 1st,2nd line hardware and software support at the Bakery and IT / Epos.
• Provide 1st, 2nd Line hardware deskside and software support for Epos at shops and IT users at the division running windows 2000 /XP/Vista MS Office 2000-2007,Outlook including remote VNC and PC anywhere.
• Maintain the LAN/WLAN infrastructure including switches and routers.
• Manage Active Directory, Exchange and Outlook on 2003 servers and maintain server DR Backups.
• Manage and log helpdesk calls for IT users on SupportWorks Service desk Software.
• Onsite and helpdesk support for IT and Epos running Linux at 170 Greggs shops to within agreed SLA’s to ITIL best practice by managing work load for 4 engineers. Remote VNC and PC anywhere