Amanda Sipe Email & Phone Number

Albuquerque, New Mexico Area

• Responsible for supervision of up to 25 employees including payroll, consequence management, phone support, and customer escalations.• Implement weekly training modules to build customer service skills. • Responsible for motivating team to exceed company goals broken down by day, week, month, and quarter. Coach team members on their performance on a regular basis, and write and deliver bi-annual performance appraisals• Development of weekly action plans that prioritize which behaviors to focus on that are individually tailored for each employee to build customer service and troubleshooting skills. Consistently monitor team to proactively identify potential problems and ensure appropriate parties are engaged through to resolution. Through coaching, ensure Agent metrics are achieved, i.e., PTV, Schedule Adherence, Attendance.

Managed 15-25 employees. Taught employee's sales skills to help make them successful sales consultants. Organized meetings to improve sales skills. Managed attrition, productivity, and corrective behaviors. Self managed position with little direction.

Supervised and aided residents in facility. Ability to make snap decisions in threatening situations.

Supervised and cared for school-aged children. Supervised summer recreationprogram for ages 6 - 12.

Bachelor Of Business Administration (Bba), Operations Management And Supervision, Graduate May 2013

Activities and Societies: Honor Graduate

Nutrition

3.5 GPA

Diploma

Activities and Societies: National Honor Society, Whose Who Among High School Students, Softball, Volleyball.3.74 GPA