Amanda Sipe Email & Phone Number

Amarillo, Texas Area

Created positioning and key messages to differentiate business solutions accountmanaging approximately 10-20 account daily with interpersonal communication and account managements. ● Collected requirements from end-customers and business partners for product upgrades.added features and new product development● Communicated value and position to sales team and developed tools to support selling key points. ● Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal developments for various events● Performed quality controls following technical interventions and during productindustrialization for products and processes issues.

El Paso, Texas Area

Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement● Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning● Created team rotations to ensure center was manned effectively during peak hours● Increased efficiency and productivity through effective staff training regarding customer serviceprotocols and call resolution techniques● Developed all process controls and metrics for daily management of Call Center● Secured high-value accounts through consultative selling, effective customer solutions andpromoting compelling business opportunities● Maintained and organized customer database of over 100 clients nationwide● Developed deep knowledge of customer businesses and relationship to company objectives● Communicated regularly with territory, regional and strategic managers for daily support andstrategic planning for accounts● Kept company in compliance with all export standards and international requirements

Registered Nursing/Registered Nurse, 14

High School Diploma, High School/Secondary Diplomas And Certificates, 12