Amanda Sipe Email & Phone Number

Amarillo, Texas Area

• Created positioning and key messages to differentiate business solutions accountmanaging approximately 10-20 account daily with interpersonal communication and account managements.
• Collected requirements from end-customers and business partners for product upgrades.added features and new product development
• Communicated value and position to sales team and developed tools to support selling key points.
• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal developments for various events
• Performed quality controls following technical interventions and during productindustrialization for products and processes issues.

El Paso, Texas Area

• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement
• Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning
• Created team rotations to ensure center was manned effectively during peak hours
• Increased efficiency and productivity through effective staff training regarding customer serviceprotocols and call resolution techniques
• Developed all process controls and metrics for daily management of Call Center
• Secured high-value accounts through consultative selling, effective customer solutions andpromoting compelling business opportunities

Registered Nursing/Registered Nurse, 14

High School Diploma, High School/Secondary Diplomas And Certificates, 12