Mansi K Email & Phone Number

United States

- Responsible for gathering requirements from the business users and created technical documents andact as a liaison among IT team and Business team.- Develop and test very complex software solutions with minimal direction.- Responsible to implement Salesforce out of the box functionalities to solve the business needs.- Worked extensively on Sales Cloud & Service Cloud.- Conduct exploratory or experimental work to develop prototypes.- Provided software documentation and demonstration for technical and non-technical audiences.- Customized Flexi pages, Dynamic forms, Page layouts for Standard and Custom objects & assignedRecord Types.- Created relationships between object using Lookup & Master-Detail relationships and created roll-upsummary fields when required.- Worked with various Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports,Dashboards and created many custom objects as per business needs.- Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions,Outbound API Messages and automating Chatter posts using flows.- Created Screen flows, record triggered flows, scheduled flow & Platform event subscription flows.- Used SOQL with consideration to Governor Limits for data manipulation needs of the application.- Responsible for all the activities related to configuring Data Loader- Created Profiles, Permissionsets & Permissionset groups and created new User accounts and assignedrequired profiles & permissions.- Worked on setting up Email-to-case functionalities for various business areas.- Developed Assignment rules and Auto-response rules.- Developed Quick Actions and Email templates using HTML and Visual Force.- Worked on troubleshooting issues caused by Apex classes, JavaScript & Lightning Web Components.- Utilized GitHub as version control tool & migrated the changes using Flosum & Copado.- Worked on setting up Sandboxes for developers & Sandbox Refresh processes.

- Interacted with various business team members to gather and documented the requirements.- Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns,Opportunities, Cases, Activities and created various Custom Objects and Custom Fields- Implemented security settings, object level security, field level and record level security.- Extensively used Tab permissions, Record Type and Page Layout permissions.- Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.- Customized Company Profile, Security Controls and Communication Templates of the organization asper the organization requirements.- Developed Case Assignment Rules, Escalation Rule, Auto Response Rules, Email to Case, Web to Case- Created Workflow Rules, Workflow actions and time dependent actions and Flows.- Configured Validation Rules based on business requirement.- Implemented pick lists, dependent pick lists, lookup, and master detail relationships.- Managed all new user set-ups and deactivation, including following approval process and transferringownership of account/contact/opportunities for deactivated users.- Created various Reports and Dashboards based on company's requirement.- Trained end users whenever a new update of Salesforce is made.- Documented Salesforce fundamentals for easy understanding and navigation for business users- Performed mass data manipulations using Apex Data Loader.- Worked on Developing, implementing, and testing in the Sandbox environment.- Utilized GitHub as version control tool & migrated the changes using Gearset.