Austin Lu

Austin Lu Email and Phone Number

Client Success | Client Fulfillment | Post-Sales Specialist - you close them, I cultivate their success. Fueled by turning goals into victories. Together, We Win. @ Mawer Capital
Austin Lu's Location
United States, United States
About Austin Lu

6+ years of experience developing and implementing strategies to increase customer success, retention, and revenue. Track record of effective execution of company and client deliverables, contributing to client retention and company reputation. Demonstrated expertise in strategic leadership, creative solutions, and fostering collaborative relationships. Managed 60-70 client accounts, placed 200+ sales reps, and pioneered 5 in-person events with high-level speakers (Mike Dillard, Todd Herman, Rory Sutherland, Todd Brown, Jim Dew, Perry Belcher, Aaron Parkinson, Josiah Grimes, Adam Rundle, Abdul Samad, Owen Cook, Brian Moncada, Ravi Abuvala, Eli Wilde Staffed sales teams for notable clients (Tony Robbins, Russ Ruffino, David Bayer, Josue Pena, Eli Wild, Brendan Burns, Aleric Heck, Scott Cunningham, and more) for Closers.io.

Austin Lu's Current Company Details
Mawer Capital

Mawer Capital

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Client Success | Client Fulfillment | Post-Sales Specialist - you close them, I cultivate their success. Fueled by turning goals into victories. Together, We Win.
Austin Lu Work Experience Details
  • Mawer Capital
    Client Success Manager
    Mawer Capital Oct 2023 - Present
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  • Cfz
    Customer Success Manager/Team Lead
    Cfz 2022 - 2023
    Formulated individual growth success plans, and conducted regular check-in meetings to implement client success strategies to retain and grow client accounts, through addressing client needs, defining pain points, overcoming roadblocks, determining goals, desired outcomes, and milestones.Developed internal onboarding and training procedures for internal hires and led the recruitment process, including sourcing candidates, conducting interviews, hiring, training, and onboarding new team members in a rapidly changing environment.
  • Closers.Io
    Sales Recruiting Account Manager / Events Coordinator
    Closers.Io 2021 - 2022
    Staffed sales teams for notable clients (Tony Robbins, Russ Ruffino, David Bayer, Josue Pena, Eli Wild, Brendan Burns, Richard Yu, Aleric Heck, Scott Cunningham, and more)Conducted over 1,000 sales rep interviews, placed 200 sales reps, managed and staffed 40-50 client accounts, and achieved the company record of most video testimonials in a month.Developed company SOPs, implemented streamlined procedures, trained new team members, and executed 5 live in-person events with high-level guest speakers.
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  • Content Captains
    Managing Director
    Content Captains May 2019 - Apr 2021
    We hand-pick the very best content to share on your social media feeds to help you build market authority, increase awareness, and land more clients.
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  • Winmail.Io
    Email Marketing Specialist
    Winmail.Io 2016 - May 2019
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  • Accella Polyurethane Systems
    Social Media Strategist
    Accella Polyurethane Systems Oct 2017 - Oct 2018
    Facilitated digital marketing strategies to maximize company exposure using strategic business partnerships resulting in a 48% increase in social following.
  • Sawgrass Marriott Golf Resort & Spa
    Banquet Manager
    Sawgrass Marriott Golf Resort & Spa May 2016 - Nov 2016
    Coordinating and executing event logistics in the likes of client weddings, business conferences, corporate meetings, company retreats, tradeshow events, and more with up to 2,500 in attendance - and executed events for the Green Bay Packers Football Team and the University of Georiga Collegiate Football Team.
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Austin Lu Skills

Key Account Acquisition And Retention Email List Building Email Marketing Software E Commerce Email Migration Retention Management Online Retail Lifetime Value E Commerce Optimization Content Management Customer Retention Online Content Creation Content Marketing Behavioral Targeting Target Segmentation Web Content Creation Email Management Email Newsletter Design Email Solutions Marketing Automation Customer Segmentation Strategy Customer Conversion Content Strategy Email Design Email Email Systems Customer Lifecycle Management Segmentation Email Strategy Web Content Optimization Retention Strategies Conversion Optimization Email Marketing Email Analytics Conversion Tracking Marketing Strategy Content Curation Consumer Products Conversion Rate Consumer Behavior E Commerce Consulting

Austin Lu Education Details

Frequently Asked Questions about Austin Lu

What company does Austin Lu work for?

Austin Lu works for Mawer Capital

What is Austin Lu's role at the current company?

Austin Lu's current role is Client Success | Client Fulfillment | Post-Sales Specialist - you close them, I cultivate their success. Fueled by turning goals into victories. Together, We Win..

What schools did Austin Lu attend?

Austin Lu attended Florida State University - College Of Business.

What skills is Austin Lu known for?

Austin Lu has skills like Key Account Acquisition And Retention, Email List Building, Email Marketing Software, E Commerce, Email Migration, Retention Management, Online Retail, Lifetime Value, E Commerce Optimization, Content Management, Customer Retention, Online Content Creation.

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