Arjay S. Legaspi Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

• Provides specialized technical and operational support to Vocus Group’s customers by providing in-depth fault diagnostic and provisioning support including but not limited to: - Internet Activation (Router set-up, Port Filtering configuration, etc) - Resolve and troubleshoot simple or complex issues relating to ADSL, VDSL or Fibre connections - Troubleshooting Email configuration and issues - Phone systems (MSAN POTs set-up, VOIP (SIP) configuration)• Fault ticket processing and management• Identifying issues/trends in day to day work, and then notifying appropriate teams about it• Maintain an up-to-date knowledge of company products and services• Educate customers on the features of company products/services to minimize technical challenges• Guide and direct the activities of less experienced tech support personnel specially during nesting period• Handles billing, power and other accounts inquiries • Handles customer complaints and provide appropriate solutions

Philippines

• Own, manage and drive assigned IT projects to their successful completion.• Ensure deliverables/milestones in project plans are achieved within cost, schedule, scope, quality and delivery• Follow Project Management Framework and corporate processes to execute projects ensuring compliance with all deliverables and stage gate reviews• Effectively communicate and manage project expectations to team members and stakeholders in clear and timely fashion• Delegate tasks and responsibilities to appropriate personnel• Identify and resolve issues and conflicts within the project team• Identify and manage project dependencies and critical path• Plan and schedule project timelines and milestones using appropriate tools• Track project milestones and deliverables• Create and deliver progress and management reports, minutes of the meetings, project documentation, and presentations

Cebu City, Cebu Philippines

Taking the lead for different Projects from start to finish. Making sure that Project always meets the Client's requirement. Responsible for verifying Scope of Work, allocating and selecting resources, timeline and manpower schedule creation, reporting and documentation, Quality Control, Risk Management, Vendor and Client interfacing.

Cebu City, Philippines

System Analyst• Provided technical support to IT Team of various companies including ISPs, Hospitals, Federal Institutions, Banks, Schools, etc., for network related incidents and problems especially pertaining to IP Address Management, DNS and DHCP Servers (Production and Lab Environments) • Managed Network Outages. Resolved downtime as quickly as possible. Created and provided root cause analysis after. • Assisted clients in configuring/troubleshooting of DNS, DHCP, DDNS, DNSSEC, SNMP, VLAN, VPN, Firewall, NTP, LDAP, Syslog Redirections, Routing, IPv6 for both Debian (Linux) and Windows based platforms. • Assisted clients with server upgrade. • Planned, Designed, Implemented and assisted in cut-overs, migrations and network maintenance. • Assisted Sales and Professional Service team during POV/POC. • Tested system for possible defects, vulnerabilities and exploits. Coordinated with Development team for creation of hot fixes and patches. • Regularly update Knowledgebase system for best practices and technical troubleshooting steps.