Aslı Özgür Email & Phone Number

Netherlands

- Developed and maintained relationships with customers & partners to ensure customer satisfaction and retention.- Ensured all procedures were followed and all tools-systems used by the sales team effectively. Developed new ideas to increase the efficiency of internal processes.- Succeeded in being the first point of contact for the customer and sales team to answer all questions. Ensured seamless communication and process tracking across all departments, aiming for the smooth and problem-free completion of the process.- Processed a purchase order by addressing missing information and meticulously verified the accuracy of available details. Cross-checked technical specifications of entered orders with inputs from the customer, sales team, and production.- Efficiently utilized ERP and CRM systems, monitored the continuous updating of information and systematically organized documents.

- Responsible for the management of the portfolio of corporate and high-level customers called "Big Size" within the company.- Achieved sales target by offering customer solutions within company's profit targets.- Helped to acquire new customers for existing portfolio.- Managed and maintained customer relationships with key customers. Conducted periodic customer visits to maintain healthy relationships.- Evaluated needs and wants of customers to understand their core necessities. Proposed feasible solutions for their problems.

Istanbul, Turkey

- Managed key customer relationship activities in Marmara and Aegean Region with total 7 biggest industrial cities in Turkey market. Ensured that 100% customer satisfaction by developing a strong relationship with key accounts.- Created €430K total revenue growth in the years 2019 & 2020.- Analyzed different processes in customer site's such as boiler, cooling tower, reverse osmosis, and membrane. Collected water samples from these areas, analyzed samples, interpreted analysis results, and presented effective solution plans according to outcomes.- Offered reliable water treatment solutions against customer problems with diverse range of chemical products to improve water quality, and increase energy efficiency.- Controlled customer applications regular basis, proactively interacted with customers after application, presented monthly reports to make sure about their satisfaction. Followed all after sales service management activities.

Turkey

- Managed Waste Water Department's sales, and growth activities by focusing on profitability in top 5 biggest industrial cities.- Led 70% of total revenue of NCH Turkey's Waste Water department.- Oversaw different business development initiatives to improve the company's annual sales volume successfully.- Provided coaching, mentoring, and immediate troubleshooting support to the sales and technical team.- Trained new technical sales specialists, and guided them through meeting their strategic goals. Tracked all sales plans weekly basis with all sales team.- Developed new strategic plans and launched new strategic activities for team members. Presented monthly sales reports to the top-management.

Türkiye

- Created a customer portfolio from the beginning in Turkey market by adding 40 new customers in 2014-2015 business year. Exceeded sales goals averaged 150% per year between 2015-2017.- Searched new market opportunities to find potential customers. Conducted cold-calls, approached to customers, made site visits to create sustainable business connection with potential customers. Analyzed customer sites to by using technical knowledge and conducted site surveys.- Employed client awareness to identify their needs, and utilized consultative selling skills in optimizing business opportunities to communicate pricing and service strategies effectively.- Presented company information and products to potential customers. Analyzed their waste water treatment plants and found their needs to meet their requirements effectively.- Completed customer agreements with potential customers, developed installation plans, arranged technical team for installation process, followed up process flow.- Managed all after sales relationship activities with key accounts. Constantly followed-up any complaints and issues from customers. Visited all customers in a regular basis, presented accountability by representing company.

Bachelor'S Degree, Environmental Engineering

Lisans Derecesi, Çevre Mühendisliği Teknolojisi/Çevre Teknolojisi

Education record