- Design and develop training videos to introduce and train customer care and healthcare end-users how to use nVoq cloud-based software.- Write technical product documentation, translating complex technical information for a non-technical audience. - Quickly create taining and documentation materials (short time to publish) to capture new information and address emergent issues.- Maintain website for documentation, training, and support- Review successful implementation practices to package and promote them to a wider audience.- Write, update, and edit topics for documentation, training, and support site.- Design and develop curriculum and documentation for customer care and healthcare end-users in an Agile software development environment- Work with software engineers to understand software features and functionality in order to create and update documentation and training materials - Explain and demonstrate new software features to Sales and Marketing teams for each release- Create videos for Sales teams to demonstrate software to new customers- Oversee on-site end user training- Provide technical support and problem resolution to customers- Sourced and established a new Learning Management System for internal and external customers

Responsible for editing, and posting online or preparing for print all operational training materials for 500+ staff members, writing and developing non-clinical training materials, and administration of Learning Management System. · Designed, developed, and implemented interactive self studies and demos for end users on topics including Microsoft Office software and the web-based learning management system. · Conducted web research and contacted Subject Matter Experts in order to create effective eLearning content including interactive self studies, challenging competencies, and course evaluations to measure learning proficiency. · Edited and developed web-based training courses. · Wrote training objectives and applied them to course content, tests, and course evaluations. · Delivered 99% of deliverables on time working within a tight schedule. · Participated in development of home-grown Learning Management System used for course creation and eLearning to ensure ease of use and adequate functionality for multiple job roles. · Developed and implemented Training Department operational guidelines and process improvements which standardized course design and development in accordance with American Nurses Credentialing Center (ANCC) standards. · Designed and created interdepartmental SharePoint site which resulted in the ability to quickly and easily share documents, see teleconference numbers in use, and efficiently access training schedule and contact information. · Facilitated and managed quarterly interdepartmental Quality Management meetings covering quality initiatives and call center performance requirements. · Consistently scored outstanding ratings in "ICARE" principles in performance evaluations (Integrity, Customer-first, Accountability, Respect, Excellence).

Responsible for final quality assurance check of e-commerce catalog data, performing software testing, developing process documentation, and acting as a liaison between internal departments to ensure catalogs met client specifications.

Responsible for organizing and maintaining accounts payable and receivable records, working with customs brokers and freight forwarders on international and domestic shipping, management and negotiation of office equipment, supervision of receptionist, and management of employee benefits.