• Provided administrative and operation support for the Internal Medicine and Nephrology department overseeing front staff, patient reception and registration.• Led programs with a dual purpose approach that focused on both providing quality patient care while creating customized clinical schedules that utilized the full capacity of the department enhancing patient satisfaction and streamlining efficient communication.• Analyze insurance data to meet reimbursement targets and improved accounts payable by auditing and correcting insurance billing errors.• Facilitate training of new employees and created powerpoint presentations which resulted in a team collaboration and staff retention.• Employ problem-solving skills in patient and family concerns, participated in cross functional teams, scheduled executive meetings and provided data on patient status to management teams.• Drove the engagement in the quality measurements by scheduling over 650 Medicare patient annual wellness visit ▪ Managed the reconciliation of medical billing, analyzed billing errors and coding.

▪ Facilitated the check-in process including registration of patients, verifying insurance information, collecting demographic data, and checking registration forms for completeness and accuracy.▪ Identified and resolved patient and family issues including follow through to ensure resolution.