Asma Haneef Email & Phone Number

Manage a high-volume workload within a deadline driven environment. Resolved an average of 550 inquiries and calls in a given week. Deliver outstanding service for customers and dealers which enabled to become the “go-to” person for new reps. Ability to identify and provide opportunities to improve process in the current policies for the ease of customer and dealer relations. Managed to achieve customer satisfaction rating of 95% within six months, meeting corporate target. Resolve complaints through highly effective problem resolution strategies; complimented by customers for providing innovative solutions and in-depth product knowledge