Experienced IT Support Specialist and Aspiring Software Developer with a demonstrated history in computer networking and technical troubleshooting. Skilled in customer support, database management, and problem-solving, with hands-on experience in environments requiring effective negotiation and CRM expertise. Currently enhancing my technical skillset in software development, with proficiency in Java, SQL, Python and web technologies (HTML, CSS, JavaScript). Holds a degree in Computer Network Engineering from the University of Khartoum and is pursuing further qualifications in software development through a level 8 in Science in Computing. Ready to leverage both IT support and software development skills in an entry-level developer role to drive impactful solutions and innovation.