Passionate Customer Service Representative with a proven track record of over a year in delighting customers.Excels in providing exceptional service to clients; especially skilled in handling challenging customers.Experienced in e-commerce data entry and administrative tasks, I bring meticulous attention to detail and organizational skills that enhance operational efficiency.
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Customer Service RepresentativeLuggage To Ship -
Alx Virtual Assistant ProgramAlx Arabia Sep 2023 - PresentOnlineCompleted a Comprehensive Training Program in Virtual Assistance SkillsGained practical experience in managing administrative tasks, including calendar and inbox management, booking travel, data entry, and utilizing AI tools for virtual assistance. Developed proficiency in time management and prioritization, proactive communication, scheduling meetings, creating meeting agendas, and crafting presentations. Acquired skills in project management to enhance workflow efficiency. -
Customer Service RepresentativeQuantum Promoting Network (Qpn) Jun 2023 - Present6Th Of October, Al Jizah, Egypt-Adeptly handling user tickets and providing responsive support to customers and store clients through phone, chat, and email, ensuring prompt resolution of inquiries and issues.-Responsible for comprehensive product data entry and store management for vendors, maintaining accurate product information to enhance the online shopping experience.-Assisting customers throughout their online shopping journey, including answering product queries, resolving issues, processing returns, and offering post-purchase support. -
Senior InboardingQuantum Promoting Network (Qpn) Jun 2023 - Nov 2024الجيزة قسم ثان 6 اكتوبر مصرProduct data entry and store management for clients, where I managed their stores by uploading product information, including descriptions, prices, and images. -
Call Center AgentXceed Sep 2022 - Jun 2023الجيزة قسم ثان 6 اكتوبر مصرCustomer Service English and Arabic At Exceed Americana Qatar AccountI was responsible for answering customer calls, addressing their issues, and managing messages from restaurants.I effectively handled large volumes of outbound and inbound calls promptly, ensuring that customer needs were met efficiently. -
Internship TraineeProfessional Development Foundation - Pdf Jan 2022 - Feb 2022IsmailiaWork Force Passport Intern collected Data conducted Survey worked efficiently teampresented collected data in power point presentation -
ReceptionistSix Corners Hotel May 2019 - Sep 2019IsmailaReceived bookings and cancellations by phone .Answered questions and requests .Greeted and welcomed visitors.
Asmaa Ali Education Details
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Egyptology Department -
جامعه الفيومالآثار المصريه -
Bachelor Of Architecture - Barch
Frequently Asked Questions about Asmaa Ali
What company does Asmaa Ali work for?
Asmaa Ali works for Luggage To Ship
What is Asmaa Ali's role at the current company?
Asmaa Ali's current role is Customer Service Representative.
What schools did Asmaa Ali attend?
Asmaa Ali attended Fayoum University, جامعه الفيوم, Fayoum University.
Who are Asmaa Ali's colleagues?
Asmaa Ali's colleagues are Sohaila Darwish.
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