Completed a Comprehensive Training Program in Virtual Assistance SkillsGained practical experience in managing administrative tasks, including calendar and inbox management, booking travel, data entry, and utilizing AI tools for virtual assistance. Developed proficiency in time management and prioritization, proactive communication, scheduling meetings, creating meeting agendas, and crafting presentations. Acquired skills in project management to enhance workflow efficiency.

-Adeptly handling user tickets and providing responsive support to customers and store clients through phone, chat, and email, ensuring prompt resolution of inquiries and issues.-Responsible for comprehensive product data entry and store management for vendors, maintaining accurate product information to enhance the online shopping experience.-Assisting customers throughout their online shopping journey, including answering product queries, resolving issues, processing returns, and offering post-purchase support.

Product data entry and store management for clients, where I managed their stores by uploading product information, including descriptions, prices, and images.

Customer Service English and Arabic At Exceed Americana Qatar AccountI was responsible for answering customer calls, addressing their issues, and managing messages from restaurants.I effectively handled large volumes of outbound and inbound calls promptly, ensuring that customer needs were met efficiently.

Work Force Passport Intern collected Data conducted Survey worked efficiently teampresented collected data in power point presentation

Received bookings and cancellations by phone .Answered questions and requests .Greeted and welcomed visitors.