Asma Babakarkhil Email & Phone Number

Melbourne, Victoria, Australia

EL 1 Manager of Learning and Development team in the Client Benefits Division at the Department of Veterans Affairs, supporting the training needs of staff supporting veterans and their families.

In this role I am involved with developing, organising and maintaining accessible training packages for staff in the client benefits division claims processing teams. I have driven the transition from quarterly face to face training events into online training packages in response to the requirement for social distancing and work from home during COVID-19 restrictions.I also manage various Learning and Development tools and resources including Sharepoint and DVAtrain.

I work in a small team to respond to escalations from the claims processing business area, and provide advice to internal and external stakeholders in relation to the Primary Claims branch. This includes drafting Ministerial Briefs, coordinating the correction of errors in response to quality assurance reports, and provision of feedback to staff to ensure legislative standards are met.

Melbourne, Australia

Complex Case Team, primary claims delegate: in this role I assess compensation claims under the Safety, Rehabilitation and Compensation Act (SRCA) 1988. I work with claims relating to sexual and physical assault, for clients with complex claim history and sensitive/vulnerable cases.

Melbourne

Registration and processing DVA claims under the:Military Rehabilitation and Compensation Act 2004 (MRCA,the Safety, Rehabilitation and Compensation Act 1988 (SRCA)and the Veterans’ Entitlements Act 1986 (VEA).

Level 5, Suite 512 Epworth Building, Pirie Street Adelaide 5000

• Assist and prepare relevant communication to clients providing information and responding to needs of applications and submission requirements.• Maintain relationship with clients and provide high level customer service including Multilingual communication with NESB clients• Track and apprise migration agents on the progress of individual cases as updates come through.• Finance processing including producing budgets, and producing and arranging payment of invoices. • Reception services including answering phone and responding to customer queries.Data entry, general administrative duties and office support.

Technology Park, Mawson Lakes

• Executive Officer to the University’s Research & Innovation Cluster Leadership Groups• Management and coordination of the Cluster’s projects including: - preparing budgets - preparing project proposals and reports - developing scoping and planning documents - research and evaluation of programs and initiatives across programs• Develop networks as well as maintain and support productive working relationships with internal and external stakeholders to support the work of the Strategic Research Partnerships team.• Liaise with multiple stakeholders including government, industry and community partners across all four research clusters and two business engagement programs.• Actively and independently seek research funding opportunities for key researchers as well as contribute and co-ordinate in the preparation of applications.• Engaging with potential sponsors/partners, co-ordinating research capacity and submission drafts.• Organise all aspects of meetings, events, workshops and seminars pertinent to the Strategic Research Partnerships Unit.• Assist and prepare relevant communication to effectively share the activities and opportunities of the Strategic Research Partnerships Unit with the University’s research community.• Track and report on the outcomes of the University’s Clusters and Research Networks in alignment with the Strategic Research Partnerships Framework and Activity Plan.• Finance processing including producing budgets, acquitting corporate credit cards and producing staff reimbursement through ProMaster System, producing and arranging payment of invoices, • Oversee the purchasing of office and stationery supplies, gifts for sponsors and guest speakers, designing printed material and other items as required• Maintain Research Cluster member databases.

Technology Park, Mawson Lakes

• Desktop research on local human rights related organisations and opportunities to link to the University Research Cluster.• Event support, facilitation and logistics, web/marketing and outcomes monitoring.• Building and maintaining contact list database. • Maintaining regular correspondence with Cluster members and other external stakeholders.• Identifying strategic partnerships between Human Rights and Security Cluster and external organisations.• Writing Public Submissions and grant support to Cluster leadership group.

11 Angas St, Kent Town Sa 5067

• Undertake contracts as a professional Interpreter in accordance to the Australian Institute of Interpreters and Translators (AUSIT) code of ethics.• Demonstrated daily application of maintaining professional level of accuracy and competence in effective communication between client and service providers.• Interpret language Pashto and Dari to English and vice-versa between non-English speaking clients and professionals in health, education and employment sectors.• Punctual arrival to all appointments. • Provide professional and impartial service. Maintain confidentiality of information communicated between client and professional.

Interpreting Pashto-English and Dari-English

Bachelor Of Business, International Business, Trade & Finance

Activities and Societies: UniSA United Nations Society

Bachelor Of Arts (Ba), International/Global Studies