Andrew Mclachlan Email and Phone Number
Andrew Mclachlan work email
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Andrew Mclachlan personal email
ABOUT► I am highly effective in corporate communications, with a proven record of building and executing strategies for internal and customer-facing messaging.► My success is driven by my ability to develop and distribute corporate communications in order to align with branding, voice, industry standards, and business objectives.SUMMARY► Engaging communications leader possessing a winning blend of subject matter expertise, exceptional storytelling capabilities, and practical experience.► Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning talent and effort with organizational objectives. LEADERSHIP HIGHLIGHTS★ With PNC Bank, leads internal communications for the Customer Care Center, overseeing the development and publication of up to 90 items each month for as many as 7000 employees.★ Manages six direct report communication professionals offering expertise in change management, cultural strategy, and employee engagement and recognition.★ Skilled in writing executive communications, including a bi-monthly update from the perspective of the Executive Vice President of Communications.Specialties: Corporate Communications, Fortune 500 Experience, Internal and External Communications, Brand Consistency, Employee Recognition, Team Leadership, Executive Communications, Project Management, Voice of the Employee
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Manager – Communication And Culture / Process Knowledge OptimizationPnc Apr 2020 - PresentPittsburgh, Pa★ Directs internal communications for the Customer Care Center, with authority over six communication professionals offering expertise in change management, cultural strategy, and employee engagement and recognition.★ Develops and publishes as many as 90 items each month for as many as 7000 employees while also overseeing employee recognition and the overall quality of the employee experience.★ Skilled in executive communications, including writing a bi-monthly update from the perspective of the Executive Vice President of Communications.★ Creates venues for engagement and discussion between employees and executive leadership as an advocate for the Voice of the Employee.★ Developed the corporate Employee Appreciation strategy. Hosts up to nine recognition events annually in on-site and virtual models.★ Recognized as a Market All-Star Winner in 2021. -
Customer Experience ManagerPnc Nov 2017 - Apr 2020Pittsburgh, Pa★ Migrated the customer and employee survey function from a third party vendor to an in-house model. Contributed to a company-wide project to implement a new customer survey, impacting all Retail Banking operations.★ Advised business leaders to identify opportunities for meaningful change and improvement in the Customer Care Center.★ Hosted the PNC Listens Portfolio Review for the Customer Care Center, providing a forum to discuss customer experience results and identify improvement opportunities.
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Project Manager IiPnc Mar 2016 - Nov 2017Pittsburgh, Pa★ Delivered projects with wide-ranging impact to the Customer Care Center, including the selection and deployment of a CRM application, as well as the implementation of new chat software application.★ Reviewed vendor CRM solutions, leading to the adoption of Salesforce.★ Instituted a new chat platform that enabled 150 customer service agents to handle 1.2 million chat sessions in a single year.★ Handled digital strategy, including trend analysis and all technological advancements.
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Social Media Lead, Promoted From Social Media CoordinatorPnc Dec 2013 - Mar 2016Pittsburgh, Pennsylvania, United States★ Managed the Social Media Customer Service Team, encompassing 12 consultants and three analysts working out of three states.★ Measured social media engagement and identified trends through social media analytics. Created a social media survey.★ Developed sensitive social media posts in collaboration with the Crisis Management and Corporate Communications departments.★ Credited with achieving recognition by the Harvard Business Review as one of the “100 Companies that Gets Twitter”.★ Recognized as a Market All-Star Winner in 2015.
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Senior Financial Product SpecialistPnc Feb 2009 - Dec 2013
Andrew Mclachlan Skills
Andrew Mclachlan Education Details
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Penn State UniversityCommunication And Media Studies
Frequently Asked Questions about Andrew Mclachlan
What company does Andrew Mclachlan work for?
Andrew Mclachlan works for Pnc
What is Andrew Mclachlan's role at the current company?
Andrew Mclachlan's current role is Accomplished Communications Leader.
What is Andrew Mclachlan's email address?
Andrew Mclachlan's email address is an****@****pnc.com
What schools did Andrew Mclachlan attend?
Andrew Mclachlan attended Penn State University.
What skills is Andrew Mclachlan known for?
Andrew Mclachlan has skills like Banking, Customer Service, Social Media, Microsoft Excel, Credit, Social Media Marketing, Leadership, Social Networking, Microsoft Office, Powerpoint, Microsoft Word, Marketing Communications.
Who are Andrew Mclachlan's colleagues?
Andrew Mclachlan's colleagues are Jacob Mossman, Lorena Carver, Naga Gella, Michelle Core, Gabriela Philar, Daisy Gonzalez, Urooj Rizvi.
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