Asmita Sharma Email & Phone Number

Delhi, India

Gurugram, Haryana, India

• Engage with clients to implement their order, determine client action items, set expectations on timing of deliverables,and guidance during the installation process. Contribute to low customer time to adoption through.
• Coordinate all aspects of the client onboarding lifecycle.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Responsible to onboard the customer by understanding the requirements and providing optimum solutions.
• Took ownership of customer issues reported and ensuring they are resolved satisfactorily.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.

Delhi, India

PROCESS – Identity and Access Management— Administration of system access of all NatWest Group across the globe. — Responsible for provisioning activity for JML (Joiners/Movers/Leavers) based on the RBAC model which involves creation/deletion of user’s login details on multiple domains, providing application access, amending access levels, and removing.