Adam Spangler Email & Phone Number

Bend, Oregon, United States

Bend, Oregon, United States

1025 Nw Bond St., Bend, Or 97703

Bend, Oregon

Source new business and continue to build meaningful relationships with existing customers. Balance sales and branch operational duties to ensure compliance and achieve sales goals. Originate loan volume and meet sales quotas.• Listed among top performers in district rankings, currently at 125% QTD goals. • Oregon Notary Public: Commission # 924577 • Singlehandedly met the entire branch’s Merchant Services Referral goal in Q1 2016

Bend, Oregon

Developed relationships with new and existing consumer and business customers. Offered comprehensive financial solutions to fit each customer’s needs so that they may succeed financially. Set and achieved daily sales goals. Performed customer account maintenance. Reached out to potential customers to generate new business. • Consistently achieved top in district for sales performance. 130% to goal in final quarter. • Achieved title of Wells Fargo Small Business Advocate.

Redmond, Oregon

Led team of 13 sales representatives. Manage business needs by performing supervisory duties, such as individual and team development. Identified behaviors and created tailored plans for each individual to succeed. Consistently followed up with regular coaching sessions to ensure improvement.• Promoted from Sales to Senior to Supervisor, through achieving sales goals and leading by example.• Introduced 13 new hires and coached them to success by establishing expectations and coaching to their strengths.• Achieved top metrics though taking feedback and adapting to change quickly.

Bend, Oregon

Utilized negotiation and problem solving skills in order to retain customers. Audited business and personal accounts for inefficiencies to optimize revenue and increase satisfaction. Presented special offers for valued customers to renew contracts.• Created a positive environment by being a team leader and setting a good example with my attitude and energy.• Achieved ‘Elite’ status, labeling me as a high performer in the center and helping my team to be top in the department 3 months running.• Exceeded 150% to contract renewal goal on a monthly basis, ranking me 14th out of 600 employees within 3 months of promotion.Customer Service and SalesIncreased account revenue by explaining benefits of features and add-ons. Resolved billing and technical issues for customers. Explained complicated troubleshooting in a simple way.• Consistently performed highly, leading my team, and gaining recognition by upper management. • Increased sales by quickly determining the customer’s communication style and leveraging it to build trust.

Portland, Oregon

Maintained industry knowledge of network functionality while in a collections environment. Operated multiple computer programs simultaneously. Performed basic troubleshooting with handset issues. Negotiated for payments while providing a positive customer experience. Reviewed accounts for efficiency and profitability. Exceeded goals for performance metrics.• Led the entire call center with dollars collected at $81,219 in September, 2010 helping me to achieve 122.19% of annual collections goal.• Promoted to manager relief position to resolve customer disputes and support peers.

Bend, Oregon

Assisted customers with technical troubleshooting and billing system changes. Filed trouble tickets to assist with network maintenance. Monitored and made changes to subscriber network provisioning. • Improved efficiency by taking feedback, resolving customer needs, and meeting commitments to each customer.• Attained several technical certifications to better assist with troubleshooting saving the customer and the company time and cost.

Communications

Education record