- Researched, designed, and implemented a Second Opinion Consultation program for patients with Interstitial Lung Disease to receive diagnosis, developing web design and workflows to advance speed of care, now serving over 90 patients since launching the program in 2016.- Facilitate all logistics of the Cardiothoracic Fellowship program by managing applications, coordinating interviews, onboarding Fellows, and verify program completion for former Fellows.Appointed program champion of Sonic Boom to engage employees in wellness campaigns, soliciting their participation, feedback, and idea generation in partnership with the HR team. - Nominated by senior leadership to join the HR Committee for awarding Staff Appreciation & Recognition (STAR) nominees, participating in monthly and quarterly selection of staff members.- Orchestrate lunch and learn training sessions between departments, helping to educate staff on unique departmental needs, ensuring process standardization and streamlined communication. - Administer payroll for the department including reconciliation of shift coverage, nation-wide invoicing for the B-read program, and travel reimbursement for doctors.

- Partnered with the Care Management team to conduct research, gleaning insights from Nurses and Social Workers on non-urgent visits to the emergency room, unpacking pain points for staff. - Analyzed internal and external data sets to help classify and quantify non-urgent visits, using pattern recognition to build cases for utilizing telehealth systems, pending level of care needed.- Pressure tested strategies for both short and long term impact, thinking through the business, demographic, ethno-cultural, political, and regulatory implications of potential solutions. - Presented strategy recommendations to the VP of Operations and Director of Primary Care, advocating for health literacy campaigns to educate patients in the short term, and a framework for utilizing telehealth systems to increase efficiency of a patient’s visit in the long term.

- Played a vital role in the development of a new wellness program to support Nurses with the ability to track information and vital signs of over 300 patients for the first time in program history, earning an award grant of $55K to ensure the future success of the program. - Directly accountable for evaluating program success, inputting and tracking healthcare data of over 280 Wellness Clinic patients to be used in monthly reports and monitored for progress. - Accompanied Nurses on monthly home visits as their Patient Advocate, responsible for distributing educational campaigns to patients, as well as assisting with patient care needs.- Screened and authorized new referrals for the home health program and maintained compliance of current home health patients, by ensuring all recertifications were completed, faxed, and signed by providers.

-Performed regression testing and data validation in preparation for client training. -Compiled data and performed data analysis, shedding light on the business performance of client calling centers. -Assisted in instructor led training of new functionality delivered in the latest project release. -Developed transition materials and compiled knowledge artifacts for the transition of Software User Manual roles.

Research: - Gathering and analyzing political and demographic data- Learning and applying advanced computer software, i.e. ArcGIS, Stata, SPSS, Photoshop, Office, among others- Conducting literature searches for large scale projects in a variety of archives spanning several disciplines- Writing copy and producing visualizations for reports, newsletters, posters, and papersEvent Production- Administering public relations tasks for educational programming events- Assisting with live event productions including televised lectures and panels- Developing outreach campaigns for events and related web content- Managing guest speakers and compiling lecture portfoliosProfessional Development- Presenting at LMU's Annual Undergraduate Research Symposium- Developing and adapting resumes and curriculum vitae for internships and jobs- Polishing writing and communication skills by working on established CSLA projects- Working in a team environment responsible for short-term and long-term goals

• Manage organization's website and blog• Write and apply for grant proposals• Balance organization's budget • Design promotional fliers, posters, and invitations for events• Compile student information into database

- Lead 50 freshman students through class registration and orientation activities- Received training in student relations, admissions, and interculturalism

- Developed grassroots marketing campaigns for major Fair Trade programs like Fair Trade Month and Back to School Cocoa Contest- Assisted in the research, design, and distribution of educational materials- Created blog posts for upcoming events- Managed blog posts on Wordpress