- Validation of field measures (Technical Service Bulletins “TSB” and Recalls)- Establish technical and field Standard Operating Process “SOP”- Maintain a fleet of test vehicles - Support quality topics (Collision reconstruction, fire investigation, field investigation and class action litigation)- Technical support

- Strategic planning support; Mid-term and short-term annual action planning with budget administration and KPI reporting.- Integrating operation strategic pillars consisting of digital assets- In store sales coaching, process assessment, and industry driven KPI’s that are based on CEI.- Providing market insight for a new to-market reporting tool.- Building the brand operational reporting platform from the ground up, and contributing to allaspects of launch… Show more - Strategic planning support; Mid-term and short-term annual action planning with budget administration and KPI reporting.- Integrating operation strategic pillars consisting of digital assets- In store sales coaching, process assessment, and industry driven KPI’s that are based on CEI.- Providing market insight for a new to-market reporting tool.- Building the brand operational reporting platform from the ground up, and contributing to allaspects of launch, including user guide, training and design, and year one strategy.- Through management of vendor and partner relationships, ensure availability of andappropriateness of essential tools and shop equipment.- Provided technical support for the office of the president cases, utilizing engineering leveltools and resources (localized in territory support, “flying doctor”). Show less

- Developed and delivered bilingual (EN and FR) training programs for sales and service staff.- Managed single and multi-branded training programs for local and global brands.- Delivered face to face training for retail staff at various venues and in-dealership.- Delivered Online instructor led training for various levels of retail staff.- Managed the training CRM for instructor led training (course and programs).- Drove sales and awareness both in and… Show more - Developed and delivered bilingual (EN and FR) training programs for sales and service staff.- Managed single and multi-branded training programs for local and global brands.- Delivered face to face training for retail staff at various venues and in-dealership.- Delivered Online instructor led training for various levels of retail staff.- Managed the training CRM for instructor led training (course and programs).- Drove sales and awareness both in and out of the store environment. Show less

- Manage quality improvement activities for the Canadian market.- Dealer Technical Support: managed and supported the technical team in the provision of first-class technical support for our retailer partners.- Supported other departments (CR, Warranty, Legal) representing the brand in productinvestigations, legal cases, and representing the brand in court or CAMVAP as required.- Developed a national advanced reporting based on warranty data for local market… Show more - Manage quality improvement activities for the Canadian market.- Dealer Technical Support: managed and supported the technical team in the provision of first-class technical support for our retailer partners.- Supported other departments (CR, Warranty, Legal) representing the brand in productinvestigations, legal cases, and representing the brand in court or CAMVAP as required.- Developed a national advanced reporting based on warranty data for local market technical investigation.- Strategically led the development and execution of Global, National and Regional recall and service campaigns across a multitude of communication channels including retail, regulatory authorities and social impact.- Technical Training: Lead the training team in the planning and development of timelyand relevant technical training and execution across Canada.- Successfully managed all inter-agency team relationships to ensure a streamlined approach to campaign programs.- Managed the entire country for any and all product liability claims against head office and any of its dealer partners. Show less

- Responsible for delivering exceptional customer focused service,- Strategically linked diagnostics based on customer concerns.- Developed an individualized approach to address any and all customer concerns.- Lead the in dealer diagnostic tech team