• Effectively coordinating invoices, managing spare parts email follow-ups and resolving pending invoices and documents, leading to improved operational efficiency and an increase in customer satisfaction. • Foster excellent cooperation between internal teams and outside partners, which helps to streamline supply chain operations by lowering operational downtime and quickly resolving logistical challenges.• Include monthly updates to the report on spare parts, electrical, and maintenance support operations allowing data-driven decisions to enhance machine performance and increase operational efficiency.

• Optimizing banking procedures, resulting in fewer reconciliation errors and guaranteeing prompt processing of checks, transfers, and other financial transactions.• Ensuring accurate client payment entries using Dolphin Software, resulting in an increase in payment processing and decreased inconsistencies in financial records.• Effectively handling past-due accounts, increasing overall collection rates and reducing past due payments through regular follow-ups and structured payment arrangements.• Implementing tailored communication strategies with past-due clients, which enhanced timely payments and decreased overdue accounts rates.• Effectively managing the Finance Director's calendar, ensuring all meetings were conducted timely and seamlessly. • Drafting compelling memos and letters that improved internal communication and ensured timely dissemination of information across departments.

• Worked alongside the head of department to develop and implement a comprehensive cards business plan which resulted in an increase in card usage and cardholder acquisition year over year. • Coordinated with the head of department to successfully manage the process of the launch of new products, generating an increase in customer engagement and revenue growth.• Monitored and followed up on the bank’s rewards program updates provided by an outsourcing company, resulting in an increase in customer involvement and retention• Contributed to an increase in operational efficiency by providing accurate and useful insights through statistical reporting that enhanced strategic decision-making processes.• Optimized procedures for managing card stock, saving downtime and operating expenses, guaranteeing a steady supply of cards and a smooth distribution flow.

• Oversaw a team of four employees to effectively support end-to-end card operations resulting in an increase in team productivity and an improvement in processing time, which improved service delivery and customer satisfaction.• Efficiently managed a portfolio of 35,000 cards, overseeing a monthly transaction volume of $16M and 75,000 transactions.• Achieved year-over-year reduction in customer complaints and ensured expenses are kept stable through deriving efficiencies and re-aligning processes within managed teams.• Optimized card production costs while ensuring second day delivery of embossed cards by revamping production processes.• Maintained flat growth in expenses despite year-over-year increases in transaction volumes through re-engineering & automation of the cards operations process and system.• Enhanced the customer experience through a “Client Excellence” initiative, involved training staff, applied root cause analysis to all customer complaints, and executed actions to prevent re-occurrence.

• Successfully verified and approved card applications, ensuring accurate data processing and compliance with banking regulations.• Streamlined card application processing within the card management system.• Executed issuances and amendments of card applications with strict adherence to bank policies, minimizing errors and increasing application processing accuracy.• Organized and maintained a comprehensive documentation filing system for card transactions.

• Demonstrated versatility and adaptability by excelling in multiple roles, including Teller, Customer Service Representative, and Back Office, across three branches.• Processed account openings and closings ensuring seamless customer experiences .• Achieved increase in product sales through proactive promotion and customer engagement, effectively managing applications and ensuring successful transaction completion .

• Delivered accurate financial insights by maintaining and reconciling accounts, the accuracy of financial reporting.• Successfully reconciled general and subsidiary bank accounts, ensuring financial data integrity • Improved financial accuracy by identifying and correcting errors through timely and accurate adjusting journal entries.