Asep Setiawan Email & Phone Number

United States

East Java, Indonesia

- Maintain a high customer service focus by approaching the customers - Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues- Actively check team members’ product knowledge on each shift- Undertake steps / processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, including the checking of the cashier desk set-up and communicating with the Chefs on any details for the shift and number of reservations for the day- Ensure that all team members are briefed for the details of the shift ahead- Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels, making any changes in order to achieve the F&B team service standards and budget goals- Provide leadership and direction for all team members while on duty by offering professional skills and leading by example

Doha, Qatar

-Promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served- Has a good knowledge of menu and presentation standards- Able to answer any questions regarding menu and assist with menu selections- Able to anticipate any unexpected guest need and reacts promptly and tactfully- Always applies service techniques correctly at all the times- Ensure that Trader Vic’s brand standards and SOP’s are consistently implemented- Check with guests to ensure satisfaction with each food course and beverage- Completes the daily responsibilities, including double check mise en place,expiry date, assigning staff allocation, billing, opening/closingchecklist, opening/closing cashier, sending daily email for guest satisfaction to high management, reporting any defects to engineering, etc.- Completes the monthly responsibilities, including restocking items, equipment- inventory, incentive programs, team member feedback, manual attendance etc.- Any other duties related to food & beverage service assigned by the Manager

Doha, Qatar

Trader Vic’s and Tahitian Village

Doha, Qatar

Hilton Doha Hotel

Umm Salal Muhammad, Qatar

- Welcoming and seating the guests, taking orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell foods and drinks- Responsible for preparing orders, set trays/trolly and delivering items to the guest rooms in attentive and efficient manner and ensuring to provide excellent quality service as per the hotel SOP’s- answering questions and sharing additional information to the guest- Delivering food from the kitchen to the guests- Ensuring the food order is made correctly by kitchen staff and looks presentable to the guests- Staying attentive to the needs of the guests in the dining area- Checking guest satisfaction- Keep the table clean and tidy at all the time- Delivering the checks and collect the payment

Kamala Beach, Phuket, Thailand

- Greeting the guest with a smile and using the guest name when known- Prepare the set up before the restaurant open- Take orders and answer the guest inquiries whenever possible- Serve the foods and drinks to the guest- Clear up the dirty dishes- Arrange side stations and prepare all mise an place to be ready for operation- Fold napkins, making sure the cutlery is clean as to be set in the table- Perform opening/closing duties in the correct procedure- Assist the colleagues when needed to assure the smooth operation