Alain Stephan work email
- Valid
- Valid
- Valid
Alain Stephan personal email
- Valid
- Valid
Alain Stephan phone numbers
B2B intrapreneur with 20+ years experience building GTM teams. Key architect and practice leader of an Advisory-led B2B sales & marketing solution which is delivered via integrated and modular sub-offerings, including Strategy, Marketing agency services, Inside Sales managed services, Talent consulting, and Tech & GenAI-powered enablement. Focused on bridging gaps in enterprises' B2B GTM capabilities and capacity by extending, augmenting and/or up-skilling existing on-payroll resources -- enabling rapid time-to-market for new sales motions and drive near-term revenue growth.Go-to-market and customer experience thought leader who has successfully combined data science and business analysis to enable enterprises to deliver frictionless omni-channel journeys. Inventor of award-winning conversation intelligence data products with unique experience developing and executing data-driven sales and CX strategies with large enterprises around the globe as well as decentralized, multi-location, hyper-local businesses. Customer-centric, employee-focused operational executive who creates innovative and collaborative environments that foster transparency, empathy, learning, and growth. SKILLS AND EXPERTISEGo-To-Market StrategyEnterprise B2B SalesCustomer OperationsService DeliveryGrowth Marketing & Demand GenCommercial and SMB B2B SalesAccount ManagementCustomer ExperienceContact CentersVoice Of The CustomerService and SalesPerformance ManagementCall Channel OptimizationChange ManagementManagement ConsultingStartupsCustomer SuccessContract NegotiationsCustomer SegmentationCompetitive AnalysisConsumer BehaviorGlobal StrategyCustomer Lifecycle AnalyticsOmni-Channel EngagementBusiness IntelligenceCRMPricing & PackagingProduct ManagementProduct DevelopmentProduct StrategyINDUSTRY EXPERIENCESoftware & PlatformsHealthcareIndustrialsMedia and CommsInsuranceAutomotiveLogisticseCommerceReal EstateTravel & LeisureSenior CareFinancial ServicesHigher EducationSaaSNamed among "AI Marketing Who's Who" by MarketMuse.
Accenture
View- Website:
- accenture.com
- Employees:
- 636296
-
B2B Sales And Service LeaderAccentureChicago, Il, Us
-
B2B Sales & Service LeaderAccenture Jan 2022 - Present
-
Senior Vice PresidentDialogtech (Now Invoca) Nov 2015 - May 2021Greater Chicago AreaSenior Vice President, Analytics Services, Innovation and Growth--Inventor of DialogAnalytics Pro, DialogTech’s flagship conversation intelligence product, launched February 2018--DA Pro’s revolutionary approach to voice analytics results in turnkey deployments and 90%+ accuracy --DA Pro grew 31% quarterly and contributed over 27% of total company revenue in only three years--Designed the end-to-end delivery of DialogAnalytics Pro as a “whole product” solution, packaging call scoring with delivery mechanisms that enable action via interactive dashboards, scheduled reports, real-time alerts, integrations, and consultative onboarding and support--Named among "AI Marketing Who's Who" by MarketMuse Senior Vice President, Customer--Responsible for all customer operations, including Customer Success, Customer Support, Pre-Sales Consulting, and Professional Services--Led the transformation from SMB-focused account management to enterprise-grade customer success, developing new engagement models, installing new project management disciplines to improve onboarding, and investing in tools and training for customer success managers--Achieved net revenue retention of 124% for enterprise base customers--Championed a new pod structure in Customer Support to reduce case time-to-resolution, improve knowledge sharing, increase collaboration, and expedite employee onboarding and ramp-up--Improved customer satisfaction from 86% to 96% between Q4 2015 and Q1 2017 -
Global Vice President, Customer AnalyticsVerint 2014 - 2015--Responsible for global strategies across Verint's entire portfolio of high-growth customer analytics solutions and services, including speech analytics, text analytics, enterprise feedback management surveys, customer journey analytics, and advanced cross-channel and predictive customer analytics.--Developed and drove long-term global strategies including organic and acquisition-based growth, go-to-market, partnerships, marketing, product roadmap, and service and support strategies--Led annual business operating planning across all global regions, achieving 20% YoY bookings growth--Led a matrix global team including marketing, product management, partnerships, and regional field operations--Provided executive sponsorship on multiple complex, global enterprise accounts, selling to the C-Suite and executive management teams--Acted as the Verint thought leader in Customer Analytics and Customer Experience to support marketing, analyst, and public relations activities -
Vice President, Subscription DeliveryMattersight Corporation 2007 - 2014Greater Chicago Area--Responsible for client service delivery and data analytics across Mattersight's entire subscription client base, delivering Customer Experience and Operational insights to contact center clients in customer service, sales, collections, recruiting, and education.--Direct management and oversight of several divisions during tenure, including Customer Success and Account Management, Business Analysis and Consulting, Predictive Analytics and Insights, Business Intelligence, Product Management, SaaS Service Delivery, Release Management, and Linguistics.--Responsible for nearly 30,000 SaaS users (contact center agents) in subscription, capturing, analyzing and interpreting over 350 terabytes of interaction data daily--Grew subscription backlog by 78% in under 2 years through focus on data-driven customer success--Led migration to a Continuous Delivery model, resulting in a 17% reduction in subscription support costs--Built the Insights & Data Science team from the ground-up, developing, marketing, and deploying data product innovations and predictive analytics solutions--Led product strategy, development, marketing, and delivery for market-leading innovative solutions, including Speech Analytics, Behavioral Analytics, Agent Performance Management, Desktop (back office) Analytics, Collections Analytics, Fraud and Voice Biometrics, First Contact Resolution Analytics, Advanced Supervisor Analytics, Customer Experience Analytics, Sales Analytics, Student Enrollment Analytics, New Hire Recruiting Analytics, Predictive Behavioral Routing, Predictive CSAT, Predictive NPS, Predictive Customer Churn -
DirectorExpense Reduction Analysts 2004 - 2007Expense Reduction Analysts is an international organization with over 700 cost containment specialists operating in 25 countries across the globe serving over 6,000 clients. ERA’s international headquarters are in London, England, with North American operations based out of Carlsbad, California. ERA has over 100 professionals covering every major market in the continental U.S., reviewing hundreds of millions of dollars in client expenditure annually, and achieving an average cost savings of 20% per project.
-
ConsultantPricewaterhousecoopers 1999 - 2002Web design and development; project management; market research; multi-channel finance applications
Alain Stephan Skills
Alain Stephan Education Details
-
Marketing, Finance, General Management -
Finance, Marketing Research
Frequently Asked Questions about Alain Stephan
What company does Alain Stephan work for?
Alain Stephan works for Accenture
What is Alain Stephan's role at the current company?
Alain Stephan's current role is B2B Sales and Service Leader.
What is Alain Stephan's email address?
Alain Stephan's email address is al****@****ail.com
What is Alain Stephan's direct phone number?
Alain Stephan's direct phone number is +131299*****
What schools did Alain Stephan attend?
Alain Stephan attended The University Of Chicago Booth School Of Business, Miami University.
What skills is Alain Stephan known for?
Alain Stephan has skills like Analytics, Business Intelligence, Product Management, Business Development, Customer Experience, Management Consulting, Management, Vendor Management, Business Process Improvement, Strategy, Leadership, Saas.
Who are Alain Stephan's colleagues?
Alain Stephan's colleagues are Akhilesh Sharma, Jannet Arocena, Supratha Shetty, Abhinav Jain, Monika Sharma, Shady Ahmed, Sourav Misra.
Not the Alain Stephan you were looking for?
-
-
1ajandpartners.com -
1alcoa.com -
Alain Stephan
Greater Paris Metropolitan Region2epita.fr, credit-agricole-sa.fr
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial