Andrew Stephens Email & Phone Number

Fully owned process of diagnosing and resolving any technical issues reported by customers, partnering with the company customer support team and software engineers when necessary.Lead cross-functional communication throughout the company to align Operations, Marketing, Finance and Engineering teams on upcoming product and feature launches through Asana tools.Utilized Jira to write clear bug reports and assist Product Managers with assessing priority and properly assigning out any reported bugs and issues.Maintained product SKU database and all e-commerce related functions such as sales and price updates, through JSON updates and additions in the company code base.Thoroughly tested all code in my local development environment and on company testing servers, working as a partner with software engineers.Introduced Browserstack as a tool to test web applications and iOS applications on multiple device types and screen sizes.Created automated testing strategy introducing a third party, Reflect, to create regression tests and smoke tests across our testing environments in order to reduce bugs and eliminate downtime.

Scottsdale, Arizona, United States

Consistently drove weekly and monthly revenue targets to meet aggressive sales goals.Exceeded sales quota goal every month despite 6 month designated ramp up period.Quickly became a subject matter expert on legacy and new home security systems. Routinely lead training sessions for newly hired consultants.Responsible for dealing with escalated customer situations, leveraging customer experience skills.

Phoenix, Arizona, United States

Increased percentage to sales quota for territory from 68% to 99% to plan in six months.Received award for top cultivation sales performance on team week over week.Create detailed walkthrough guides for more complex job requirements to benefit team.Assist and mentor newly hired colleagues in the on-boarding process.

Broomfield, Colorado

Manage approximately 20 direct reports.Achieved storewide quarterly incentive for exceeding sales plan and online order fulfillment.Doubled revenue responsibility totaling more than 50 percent of total store sales in first year after hire.Recruit and retain talented individuals, particularly in signature businesses such as furniture.Analyze market trends and product placement impact on sales and present to district and regional executives.Lead multiple teams in all key aspects of inventory recording and reconciliation in furniture department and related accessories.

Greater Denver Area

Twelve week capstone project driving increased customer service results.Coach associates on new ways to increase client loyalty resulting in repeat business. Encourage associates to delight customers while balancing company interests.Conduct interviews and extend job offers to qualified external candidates.

Broomfield, Co

Eight week capstone project driving new credit accounts.Recognize associate successes through rewards and incentives.Shadow store loss prevention manager and learn techniques that reduce shortage.

Red Rocks Amphitheatre

Lead team of 40+ employees in post-event cleaning operations.Interviewed prospective new hires and make hiring decisions.Dispatched employees to mitigate urgent situations during events.Oversaw 24 hour security to keep guests and venue property safe.Inspected facilities for required maintenance.

Louisville, Colorado

Developed marketing campaign increasing student membership.Managed daily student branch operations.Verified and managed cash vault and teller drawers.Trained and supervised all other student branch employees.Provided member service at main branch.Educated clients about credit union loan and investment products and referred to appropriate department.

Boulder, Colorado

Learned all aspects of the daily hotel operations including sales, payroll, customer service, reservations, housekeeping, marketing.Greeted and checked guests in/out upon arrival and departure.Answered phones, making sales and improving customer experience by making travel recommendations.

Bachelor'S Degree, Business Management

Activities and Societies: W. P. Carey Leaders Academy, Sports Business Association, Club Ultimate Frisbee

Education record