Astrid Leigh Hernandez Email & Phone Number

Pasadena, California, United States

• Analyze and review payroll, payroll taxes, personnel records and union contracts to determine employer compliance with contributions made to the Western Conference of Teamsters Pension Trust fund.
• Prepare audit files, set up audit appointments and send confirmation letters to organizations being audited.
• Review previous files (if any) to ensure any previous problems have been resolved
• Communicate directly with employers to confirm scheduled appointments, coordinate requests for records, and discuss findings
• Complete data entry and document errors/omissions using proprietary audit software
• Write weekly status updates for each audit performed

Burbank, California, United States

• Work within a technical support queue to qualify and resolve support requests that include questions around setup, configuration, use, and troubleshooting of a time system.
• Document problem resolutions and keep technical service records
• Provide end user training and awareness
• Communicate and coordinate problem resolution with clients and internal teams
• Assist with hardware needs including configuration, testing, and troubleshooting
• Gain a deep understanding of the products and maintain a positive working relationship with clients, agencies, and colleagues.

- Ensure all staff, including but not limited to healthcare workers, maintain current credentials and licenses to work legally in their field or specialty. - Monitor upcoming renewal dates, provide required steps to complete renewals if necessary, and work with staff to ensure their credentials are renewed.- Review, verify, and organize staff credentials.

- Track, coordinate and provide new hire orientations and provide training resources- New hire data processing & onboarding (ADP Workforce)- Prepare and issue monthly invoices via Quickbooks- Resolved inquiries about ADP, Payroll, and other HR related concerns (e.g. work certifications, incidents and workplace injuries, and COVID-related inquiries)

Short-term focus in Benefits - Determined employees' benefits eligibility and ensured all eligible employees went through open enrollment.- Resolved inquiries (e.g., benefits packages, qualifying events, pricing).

- Collected, tracked, coded, and balanced paper timesheets for 200-400 employees. - Completed manual data entry of timecards into ADP Workforce for weekly payroll. - Identified and resolved payroll discrepancies.- Assisted in the transition from paper payroll records to electronic timekeeping.

Los Angeles County, California, United States

- Administered new hire orientations and processed onboarding documents.- Created new training materials and resources (e.g., presentations, procedure documents, instructional guides, training videos, and assessments). - Collaborated with the client to develop and adapt new training programs to improve employee performance.

Los Angeles, California, United States

• Manually count, balance, and record chip collection boxes.
• Collaborate with team members and supervisors to resolve any inaccuracies or problems.

Los Angeles, California, United States

• Communicate via telephone to ensure the delivery of efficient. high-quality service.
• Collaborate with team members and supervisors to recommend and obtain alternative products based on customer requests.

Los Angeles County, California, United States

- Provide specialized 1:1 respite services to children and adults with autism and other developmental disabilities.- Support families with respite services and whose children exhibit challenging behaviors because of significant deficits in cognitive, communication and social skills.- Collaborate with the client’s ABA service provider to ensure consistency.

Los Angeles, California

• Maintain records on individuals, including daily observations and information about activities, meals served, and other personal caregiving services.
• Support patients' emotional and social development, encouraging understanding of others, and positive self-concepts.

Los Angeles, CA

• Consult with other managers and personnel to resolve problems in areas such as work schedule, performance evaluations.
• Maintain paperwork regarding store policies, potential candidates, and training resources.
• Resolve customer and employee concerns regarding policies and procedures
• Balanced and record receipts and payments of cash flow.
• Maintain high standards of organization, cleanliness, and sanitation.

Bachelor'S Degree, Psychology

Associate'S Degree, Psychology

Associate'S Degree, Social And Behavioral Science