Alexandra Sullivan Email & Phone Number

Kirkland, Wa, Us

Seattle, Washington, Us

Seattle, Us

- Partner with department leaders & team members to critically review processes for quality, effectiveness & efficency.- Accountable for leading all process improvement efforts for the Marketing Division from identification through implementation & beyond.- Owner of process playbooks, ensuring consistent review & maintaining accuracy- Accountable for development & maintenance of tools to report process improvement efforts cross divisionally

Seattle, Washington, Us

- Successful audit completion resulting in increased business efficiencies by identifying gaps in process or procedure impacting over 5,000 employees- Drove optimal business performance by providing an independent and objective assessment of internal controls governing business, operational and safety processes for Alaska Airlines and Horizon Air- Execute complete audit process seamlessly by collaborating and communicating effectively and efficiently with key stakeholders throughout the organization

Seattle, Washington, Us

- Subject matter expert and internal advocate on Process Improvement and Change Management methodology - Identified and helped resolve process issues to encourage smoother and more efficient workflow for the People Team and all Alaska or Horizon employees- Partnered with cross-functional and cross-divisional teams to conduct thorough discovery and due diligence on existing processes- Developed standard operating procedures and document workflows for current and future process steps- Coordinated with People Team senior leadership in developing project plans for prioritized initiatives utilizing SmartSheetProjects Included: Retirement Administration (over 20,000 current & former employees), Onboarding Back-Office Employees (over 4,500 employees impacted), Performance Bonus Payout (20,000 employees impacted)

Seattle, Washington, Us

Temporary Assignment- Coordinated business readiness & execution for employee leave options due to COVID-19 staffing reductions to reduce cost- Coordinated with Corporate Communications to ensure COVID-19 subsite was accurate and updated timely to account for swiftly changing business, federal and local state guidelines.- Implemented business readiness plans for voluntary staffing reductions for 3 separate Labor Union Represented groups., exceeding 10,000 employees ensuring alignment between operational and non-operational stakeholders- Met all deadlines, exceeding expectations and effectively rolling out COVID-19 Employee Response campaign

Seattle, Washington, Us

Specialist II: 2018 – 2020Specialist I: 2015 - 2018Temporary Assignment: 2014 – 2015- Led seamless execution of regular and irregular operations by documenting technical and operational processes for cargo and ground operations for customer service manual - Researched, risk assessed and developed operational processes or procedures based on regulatory requirements or business decisions- Developed and maintained initial and recurrent training course content for Cargo Operations Agents, Cargo Call Center Agents and Departure Coordinator.- Lead a team of 5 subject matter experts for the biennial IATA Operational Safety Audit (IOSA) for Airport Operations and Cargo in 2017, 2019 and 2020, resulting in no findings- Collaborated with cross-divisional partners to solve compliance & safety related issues while advocating for the safety and experience of employees- Creation and distribution of Cargo Monthly Newsletter & Ground Operations Newsletters to over 500 employees with a 60% read rateNotable Projects: Aircraft Pit Renumbering for Airbus, Cargo liaison for Cuba operations, annual hazmat shipping requirements update to manual and training, change management for ramp agent mobile device implementation, animal breed restrictions on aircraft due to safety of animals

Seattle, Washington, Us

- One of 30 employees selected to participate in Alaska Air Groups Emerging Leadership program to solve a real-world concern impacting Alaska & Horizon Air, culminating in a final presentation to leaders from across the organization- Project Subject: Enhancing the guest experience when traveling with a pet or needing wheelchair service- Responsible for scheduling team meetings and weekly status calls- Proposed three recommendations to Alaska & Horizon leadership that included: personalizing guest communications, enhancing the website experience and decreasing the data lag to our wheelchair vendors

Seattle, Washington, Us

- Entered complete & accurate shipping information into computer system (cargoSPOT)- Checked import and export documentation to determine cargo contents for domestic & international shipments- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe & compliant working environment- Accepted and processed Dangerous Goods shipments as per International Air Transportation Association (IATA) Regulations

Seattle, Washington, Us

Designated Trainer: 2012 - 2014Agent: 2011 - 2012- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services- Entered shipping information into computer system (cargoSPOT) and estimated freight and postal rates- Trained over 12 new call center agents and existing agents on basic call center & support functions- Developed and maintained internal policies, procedures and training materials- Monitored training records to ensure compliance through company Learning Management System (LMS)

Spokane, Wa, Us

- Provided all basic public relations needs for the Literacy Project- SuperKids- Creation of a comprehensive guide to effectively manage specific events regarding the SuperKids project (e.g.: shipping of computer equipment from the US to Jamaica) - Manage the Great Shape! Inc. social media sites (Twitter, Facebook, Blog)- Completed weekly speech presentations to hone presentation and public speaking skills- Assisted Jamie Johnson Events at the 2011 Custom Weddings Show in Spokane, WA. This included drafting a press release, contacting news outlets, managing the segment on Good Morning Northwest on KXLY and assisting vendors at the event

Us

- Provide excellent standard of customer service- Educate customers on chocolate, coffee and Gelato offerings and history- Craft specialty coffee drinks- Train new employees on product and production of beverages- Create and manage organizational tools for daily use and inventory- Assisted in retail sister store Simply Seattle as needed

Seattle, Wa, Us

- Connected with customers on a daily basis and provided high customer service- Community Service Lead for the store- Executed the perfect beverage on a consistent basis, within time requirements- Checked in new merchandise and drink materials- Assisted in training of new baristas on company standard for all areas of the operation