Alexandra Sullivan Email & Phone Number

Kirkland, WA, US

Seattle, Washington, US

Seattle, US

- Partner with department leaders & team members to critically review processes for quality, effectiveness & efficency.- Accountable for leading all process improvement efforts for the Marketing Division from identification through implementation & beyond.- Owner of process playbooks, ensuring consistent review & maintaining accuracy- Accountable for.

Seattle, Washington, US

- Successful audit completion resulting in increased business efficiencies by identifying gaps in process or procedure impacting over 5,000 employees- Drove optimal business performance by providing an independent and objective assessment of internal controls governing business, operational and safety processes for Alaska Airlines and Horizon Air- Execute.

Seattle, Washington, US

- Subject matter expert and internal advocate on Process Improvement and Change Management methodology - Identified and helped resolve process issues to encourage smoother and more efficient workflow for the People Team and all Alaska or Horizon employees- Partnered with cross-functional and cross-divisional teams to conduct thorough discovery and due.

Seattle, Washington, US

Temporary Assignment- Coordinated business readiness & execution for employee leave options due to COVID-19 staffing reductions to reduce cost- Coordinated with Corporate Communications to ensure COVID-19 subsite was accurate and updated timely to account for swiftly changing business, federal and local state guidelines.- Implemented business readiness.

Seattle, Washington, US

Specialist II: 2018 – 2020Specialist I: 2015 - 2018Temporary Assignment: 2014 – 2015- Led seamless execution of regular and irregular operations by documenting technical and operational processes for cargo and ground operations for customer service manual - Researched, risk assessed and developed operational processes or procedures based on regulatory.

Seattle, Washington, US

- One of 30 employees selected to participate in Alaska Air Groups Emerging Leadership program to solve a real-world concern impacting Alaska & Horizon Air, culminating in a final presentation to leaders from across the organization- Project Subject: Enhancing the guest experience when traveling with a pet or needing wheelchair service- Responsible for.

Seattle, Washington, US

- Entered complete & accurate shipping information into computer system (cargoSPOT)- Checked import and export documentation to determine cargo contents for domestic & international shipments- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe & compliant working environment- Accepted and processed.

Seattle, Washington, US

Designated Trainer: 2012 - 2014Agent: 2011 - 2012- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services- Entered shipping information into computer system (cargoSPOT) and estimated freight and postal rates- Trained over 12 new call center agents and existing agents on basic call center &.

Spokane, WA, US

- Provided all basic public relations needs for the Literacy Project- SuperKids- Creation of a comprehensive guide to effectively manage specific events regarding the SuperKids project (e.g.: shipping of computer equipment from the US to Jamaica) - Manage the Great Shape! Inc. social media sites (Twitter, Facebook, Blog)- Completed weekly speech.

US

- Provide excellent standard of customer service- Educate customers on chocolate, coffee and Gelato offerings and history- Craft specialty coffee drinks- Train new employees on product and production of beverages- Create and manage organizational tools for daily use and inventory- Assisted in retail sister store Simply Seattle as needed

Seattle, WA, US

- Connected with customers on a daily basis and provided high customer service- Community Service Lead for the store- Executed the perfect beverage on a consistent basis, within time requirements- Checked in new merchandise and drink materials- Assisted in training of new baristas on company standard for all areas of the operation