Maintaining a healthy relationship with existing customers.Managed Order processing through automated systems, generating sales order and coordinating with the quality control team for approval, initiating production, and monitoring dispatch schedules, ensuring timely delivery to customers.Key points of job (Planned Follow-up Meetings and Resolved Conflicts)Implemented payment follow up procedures with clients.Oversaw export orders, tracked container availability, and coordinated sealing and delivery timelines.Collaborated with the production team to enhance product quality and availability.Provided support to various teams including accounts, HR and Iso assisting with their needs.Supporting VP of sales and marketing and VP of Production.

Hired, trained, and coached staff members on customer service skills, food and beverage knowledge and covid 19 safety standards.Reduced variable cost through tighter controls on overtime expenditures and inventory waste.Increase customer engagement on company social media accounts through interactive promotions and contests.Monitoring food and beverage supplies to ensure proper inventory levels.Always maintained a clean and organized work environment.Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence.

Supply correct and structured information and do their principal duties according to agreed quality.Ensure that each client receives daily service and support according to agreed quality.Have an overall understanding of customers and stakeholders and the end-to-end processAnalyse and ensure the accuracy of information received as an input for further processing.Reply to client queries over the email.

Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence.Taking inventory of cafe supplies and ordering new stock as needed.Resolving customer complaints regarding food quality and customer services.Created social media presence to improve marketing and develop customer outreach strategies.Optimized profits with proactive control of employee workloads, vendor costs, and food waste.Produce monthly reports detailing sales trends and forecasts.

Organizing and planning of work in a site using Microsoft office.Draftsman with rich experience in AutoCAD.Purchasing of materials for the site as per the estimated needs.Office administration and payment of bills, invoices, and staff payment lists.