Aswerphien Sorgwe Email & Phone Number

Canada

Lagos, Nigeria

• Collaborated with cross-functional teams to define and build powerful, user-friendly products and customer-facing workflow tools, resulting in the development of innovative solutions that metuser needs and exceeded.
• Conducted light sales, and managed product demonstrations, testimonials, and performance benchmarks, showcasing product value and driving positive feedback and recognition.
• Facilitated sprint planning meetings, defining clear scope, goals, and deliverables for each sprint, ensuring efficient project execution and timely delivery of product features.
• Documented and communicated, the change list, impact assessment, and rollback procedures for onboarding product solutions to production.
• Created prototypes and visual mockups in collaboration with designers, facilitating a clear understanding of product design and functionality.
• Orchestrated the successful launch of a cutting-edge security-as-a-service (SaaS) platform, resulting in a significant increase in the analysis and detection of fraudulent transactions for the pilot bank within the.

Lagos, Nigeria

• Successfully coordinated business support partners across multiple locations in Northern Nigeria, optimizing the deployment of POS and retail terminals and ensuring efficient support services.
• Supervised transaction logs in Kibana, ensuring optimal service performance and uptime, leading to enhanced reliability and customer satisfaction.
• Delivered technical assistance to internal staff and clientele, primarily banks, utilizing CRM tools, improving operational efficiency and customer service delivery.
• Supported and maintained PCPOS computers and POS devices, ensuring their optimal performance and functionality, minimizing downtime, and maximizing operational efficiency.
• Implemented workflow optimizations that significantly reduced project time, demonstrating strong process improvement skills and contributing to enhanced efficiency and productivity.

Lagos Nigeria

• Successfully implemented payment solutions projects for commercial banks in Nigeria and across Africa, facilitating seamless transaction processing and enhancing banking services forcustomers.
• Collaborated with software engineering teams to resolve advanced customer issues, utilizing Jira for effective tracking and resolution, leading to enhanced customer satisfaction and loyalty.
• Contributed to the knowledge base by creating and maintaining technical documents on Confluence, facilitating knowledge sharing, and improving team efficiency.
• Provided consultative support to the customer support team, offering expert guidance and assistance in resolving customer issues effectively, improving overall service quality and customersatisfaction.
• Spearheaded automation initiatives to help businesses solve problems and save time, showcasing proactive problem-solving skills and contributing to operational efficiency gains.

Lekki Lagos

IT Support* Successfully implemented payment solutions projects for commercial banks in Nigeria and across Africa, facilitating seamless transaction processing and enhancing banking services for customers.* Collaborated with software engineering teams to resolve advanced customer issues, utilizing Jira for effective tracking and resolution, leading to.

Bachelor Of Science (B.Sc.), Computer Science, Second Class Upper

Certificate Of Completion, Complete Product Management

Activities and Societies: Product Thinking Product Design Product Metrics Product Prioritization Product Launch Product Roadmapping &.