• Sales coordinator and sales support in the Bridge and Infrastructure Solution sales department.• Actively support sales team by coordinating sales activities, customer accounts and ensuring smoothcommunication between internal departments and clients• Provide exceptional customer service by promptly responding to queries, resolving issues, andprocessing orders.• Prepare sales reports and analyses data to identify trends and opportunities for improvement. Promptlyresponded to quotation requests, completing within specified company time frames. Processedcustomer orders from initial contact to completion, updating CRM systems with sales data.• Encouraged repeat business through regular, personalized communication with key clients.• Generated quality sales lead through cold calling to achieve new business targets.• Communicated well with internal and external customers to grow sales portfolios.• Worked with product teams to create specification sheets and sketches for customer approval, initiatingproduction activities for placed orders.• Met budget targets through responsible planning and resource allocation.• As a team, we generated 24 million dirhams business in 2024, with my contribution of around 5 milliondirhams

• Team Leader in the Toolroom Department.• Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.• Trained and supervised team to deliver on store sales targets.• Monitored operations to ensure employees followed relevant procedures and worked towards defined KeyPerformance Indicator (KPI) targets.• Developed open and professional relationships with team members to facilitate effective issueresolution.• Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentivesand facilitating team-building activities.• Proactively developed and improved manufacturing and production processes to promote quality andreduce waste and costs.• Facilitated delivery schedules and labour plans to determine timeline, speed up projects and implementplant equipment.• Directed all production phases from initial estimate to final quality check and delivery.• Maintained workplace safety by observing occupational and environmental health requirements

• Maintained assigned equipment, performing daily inspections to ensure compliance with operationaland safety requirements.• Interacted and communicated professionally and effectively with various levels of employees.• Monitored inventory levels and arranged resupplies to replenish depleted stock.• Followed specified specifications in manufacturing goods by measuring and weighing materials to useaccurate raw materials.• Wrote and submitted reports to relay progress and updates to management.