Director Of Equitable Access Strategy
CurrentI set the strategic direction and provide thought leadership for Candid’s equitable access initiatives which ensure that nonprofits serving historically underestimated communities have access to the resources they need to achieve their missions.• Realigned team to create an operations department to improve program delivery without increasing expenses. Within 8 months, this unit accelerated customer support response times by 60% and reduced payment delays 3x.• Execute strategic initiatives and design new equitable access offerings that drive value, impact, and scale; strengthen cross-functional alignment across Product, Tech, Marketing, Support, and Business Development teams to roadmap product enhancements and go-to-market strategies for new initiatives. • Redesigned legacy partnership model and revised pricing with an eye towards scale; partner locations increased by 44% within 3 months of launch, and more than doubled after 6 months, and annual revenue target was achieved by Q2.• Provide subject matter expertise on nonprofits, fundraising, and grantmaking for development of new A.I. and SaaS tools in collaboration with Product, Data & Tech teams• Oversee iterative development of prototypes, designing MVPs to test and learn from hypotheses; implement practices and processes that promote a culture innovation using the Lean Impact framework.• Lead the development, adoption, and measurement of annual OKRs; define department success metrics.• Cultivate new partnerships with business, nonprofits, foundations and other philanthropy serving organizations.