Ammar Syafiq, Cissp Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Lead a dynamic team of voice engineers, overseeing the seamless operations of Asterisk-based systems integrated with the company's proprietary debt collection software.• Developed and implemented automation scripts using PHP to enhance efficiency and save engineers' time from manual, repetitive tasks.• Expertise in administering and optimizing MySQL databases, enhancing production efficiency through strategic adjustments and management.• Proficient in deploying and managing VoIP systems, including FreePBX and Vicidial, on Linux-based servers (CentOS, OpenSUSE), ensuring robust and secure communications infrastructure.• Collaborate effectively with cross-functional teams, including network and security units, to ensure PCI DSS compliance and deliver high-quality solutions to clients.• Demonstrated skills in troubleshooting (Tier 1-3), adept at resolving escalated issues promptly and efficiently.• Adept at fostering a collaborative and efficient team environment, driving project success and meeting client expectations.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Managed and administered open-sourced Asterisk-based systems, including FreePBX and Vicidial, ensuring optimal performance for over 200 clients.• Demonstrated proficiency in Linux, PRI gateways, and FXO/FXS gateways to enhance voice-related server operations both on-premises and in the cloud.• Conducted regular system checks to proactively identify and swiftly resolve potential issues, ensuring maximum uptime and reliability.• Collaborated closely with cross-functional teams, leveraging collective expertise to troubleshoot and address challenges efficiently.• Played an instrumental role in knowledge transfer, providing informal training to fellow engineers on VoIP technologies, enhancing team capabilities and service quality.• Maintained a client-centric approach, consistently ensuring smooth and efficient voice server operations to meet diverse client needs.

Cyberjaya, Selangor, Malaysia

• Oversaw the processing of an average of 30-40 Service Desk tickets weekly, ensuring timely and effective resolution.• Led a team of 5 engineers, coordinating tasks and ensuring optimal performance and service delivery.• Analyzed and documented Service Desk activities to pinpoint problem areas, leading to enhanced quality of service and proactive problem prevention.• Developed user resources, including help sheets, solutions, and FAQs, to empower end-users and reduce ticket volume.• Established and refined standard operating procedures, request handling, and escalation policies, streamlining the Service Desk's operations.• Acted as a first-level support during high-volume periods and occasionally stepped into the role of Network Engineer, showcasing versatility and commitment to service excellence.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Managed supply of poultry and vegetables to diverse clients, from small shops to large restaurants.• Achieved 30% annual sales growth, reflecting growing brand trust.• Built relationships with industry insiders to identify market trends and new product opportunities.• Led business planning, set sales targets, and improved operational processes.• Handled financial reporting, inventory management, sales reporting, and distribution for transparency and efficiency.• Oversaw team growth from 3 to 20+ members, managing recruitment and training.• Transitioned from supplying small shops to partnering with larger restaurants, showcasing business growth.

Ampang, Selangor, Malaysia

• Led team growth from 3 to 20+ members, overseeing recruitment and development.• Developed and implemented standard operating procedures (SOPs), achieving a 15% cost reduction.• Established a central kitchen for efficient and consistent branch supplies.• Expanded business operations from 1 to 5 branches, resulting in a 500% revenue increase over 6 years.• Rolled out training for SOPs, branch management, and customer service, enhancing customer loyalty.• Partnered with government bodies and private companies, expanding brand visibility in the food and beverage industry.

Master Of Business Administration, In Progress

Education record