Strategy And Analytics - Lending
CurrentWorking with CRED's Lending division, helping in strategising credit lending and collectionsKey metrics responsible for: NCL, Collection Efficiency, Cost saved per resolution Store Experiment – Concept and Execution* Carried out an experiment to collect user address through CRED store* Established the POC with a resulting into net profit of XX Lacs in POS collection Legal Resorts for Collections and Analytics* Worked on development legal solution for loan defaulters at a scale. Setup user targeting strategy* Automated workflow for notice issue, case filing and advocate calling Implementing conversational GenAI IVR bot for cost savings* Lead the project and was responsible for end to end flow development, execution and operations of IVR bot