Andrew Truong Email & Phone Number

600 Suffolk Ct, Mississauga, On L5R 4G4

- Strong troubleshooting skills with an average of 35% of all cases brought up being completed within the day they are brought up compared to the department average of 8%.- Ability to build rapport with customers, when prompted with a survey customers responded back with an average rating of 98.75% on Agent satisfaction and 90% on Total NPS compared to a department average of 82% NPS Average.-Proven ability to reach KPIs with a 20 weeks period of appearing on the top 5 agents in the… Show more - Strong troubleshooting skills with an average of 35% of all cases brought up being completed within the day they are brought up compared to the department average of 8%.- Ability to build rapport with customers, when prompted with a survey customers responded back with an average rating of 98.75% on Agent satisfaction and 90% on Total NPS compared to a department average of 82% NPS Average.-Proven ability to reach KPIs with a 20 weeks period of appearing on the top 5 agents in the north american region.- Configure and manage mobile devices in platforms as windows operating systems, BlackBerry OS, Apple iOS and Google Android (MDM, MAM)- Monitor SQL database and execute query/check tables/truncate database, etc.- Creation of JIRA ticket and collaboration with dev team- Device /server/ crash log analysis and review Show less

Toronto, Ontario, Canada

Building and tinkering with computers have been a passion since was a childhood and the pandemic was the perfect storm of things that allowed me to have the ability to supplement my earning that were lost due to less or no hours of work with a hobby that I have been keeping track of for many years.

Toronto, Ontario, Canada

- Worked in a team of approximately 4 people at a time being able to serve approximately 50 drinks an hour in a clean and orderly fashion while maintaining customer satisfaction to 90% or better- Trained a total of 18 employees 4 of whom had become supervisors as well resulting in a better, more equal, and supportive work environment.- Maintained 4.5-star google reviews rating out of approximately 500 reviews of a bubble tea shop over the course of 2 years as of the supervisors-… Show more - Worked in a team of approximately 4 people at a time being able to serve approximately 50 drinks an hour in a clean and orderly fashion while maintaining customer satisfaction to 90% or better- Trained a total of 18 employees 4 of whom had become supervisors as well resulting in a better, more equal, and supportive work environment.- Maintained 4.5-star google reviews rating out of approximately 500 reviews of a bubble tea shop over the course of 2 years as of the supervisors- Created the closing procedure for the store resulting in a up to 40% improvement in the productivity for both the closing staff as well as the opening staff. Show less

Toronto, Ontario, Canada

- Managed daily kitchen operations exclusively (i.e. daily preparation and maintenance).- Food preparation and execution of 40+ beverage recipes and completing 200+ customer orders each day.- Gave customers suggestions tailored to their tastes as well as their past experiences with bubble tea.

Toronto, Ontario, Canada

- Reliably kept the temperature logs and sweeps logs in check, resulting in no incidences in the 18 months in which I worked this position.- Handled special requests from customers even if it wasn’t required by the company in order to offer the best level of customer service possible

Learning Sciences

Activities and Societies: -Recognized and acknowledged the principles of learning. -Learned the science behind the principles of learning.

Google It Professional Certification, Information Technology

Activities and Societies: Google IT Professional Certification Junior IT Analyst Program NPower Canada │ Toronto, Ontario 14-week in-class.

High School Diploma