Anthony Taccone Email & Phone Number

12936 Frontrunner Blvd #100, Draper, Ut 84020

12936 Frontrunner Blvd, Draper Utah 84020, United States

- Lead and train a team of 15-20 Hearing Consultants, focusing on sales skills, performance, and professional development.- Manage call center operations, including call volume, coverage, and metrics, ensuring alignment with KPIs.- Design incentives to enhance morale and optimize team performance.- Analyze data to improve conversion rates, call efficiency, and overall processes.- Handle escalated calls, disciplinary actions, and recruitment for new hires.- Ensure compliance with sales quality standards and manage phone systems via InContact.

12936 Frontrunner Blvd, Draper Utah 84020, United States

- Monitored and evaluated call center agents to ensure compliance with company policies and quality standards.- Provided constructive feedback and coaching to agents to improve performance and customer satisfaction.- Analyzed call data to identify trends and areas for improvement in service quality.

- Book customers while maintaining professionalism and a genuine focus on their needs.- Uphold company standards while continuously striving to improve performance metrics.

Greater Salt Lake City Area

- Sold hearing aids and related products to customers through inbound and outbound calls.- Conducted thorough needs assessments to recommend the most appropriate products based on customer hearing needs and lifestyle.- Educated customers on product features, benefits, and maintenance to ensure satisfaction and long-term use.- Maintained a high level of product knowledge to effectively address customer questions and concerns.- Achieved sales targets and consistently met performance metrics, including conversion rates and call efficiency.

299 South Main Street, Suite 1300 Salt Lake City, Utah 84111

- Managed graphic design, website development, marketing campaigns, company events, and software UI/UX design.- Increased website traffic using social media, SEO, Google Ads, PPC, and email campaigns.- Conducted market research to enhance customer experience and product viability.- Designed user interfaces and marketing materials using Adobe Creative Suite tools.

Murray, Utah

Provided excellent customer service in a fast-paced dining environment.Took orders, delivered food, and managed multiple tables efficiently.Handled payments and resolved guest concerns professionally.Maintained cleanliness and followed health and safety standards.Supported team success during peak hours with a collaborative approach.

Orange County, California Area

Designed and built custom boutique guitar amplifiers tailored to client specifications.Assembled and wired components with precision to ensure optimal performance and sound quality.

Orange County, California Area

Greeted guests with professionalism and provided excellent customer service.Safely parked, retrieved, and managed vehicles in a fast-paced environment.Maintained detailed organization of keys and ensured proper handling of guest property.Assisted with traffic flow and maintained a clean, welcoming parking area.Responded promptly to guest inquiries and resolved issues to ensure satisfaction.

Associate'S Degree, Business Administration And Management, General

Education record

Education record