Jess Risola Email & Phone Number

Draper, Utah, United States

-Actively strategize, manage and retain 100% of the book of business by Report delivery, Member Awareness Planning, Annual Business Reviews, Product Review and Consultation, and problem solving for issues and complaints.-Drive expansion in current book of business to maximize the number of client touch points-Assist with onboarding of new health plans, working in collaboration with Sales Director and Implementation to maximize satisfaction and ensure new plans come onboard effectively for their first benefit year. -Support health plan training and health plan events as requested by assignedhealth plans each year and attend conferences and other industry events to continue to be a leader in hearing benefits

-Manage a book of business with over 1MM members-Responsible for negotiating retention of over $42MM in annual revenue-Facilitate renewal agreements and business development opportunities-Conduct Quarterly and Annual Business Reviews with clients-Provide strategic consulting to large medical groups regarding marketing initiatives, reporting and operational activities, as well as project planning and management-Build strong partnerships with clients and internal teams

Cincinnati, Ohio, United States

-Manage a book of business with over 1MM members-Responsible for negotiating retention of over $42MM in annual revenue-Facilitate renewal agreements and business development opportunities-Conduct Annual Business Reviews with clients-Provide strategic consulting to large medical groups regarding marketing initiatives, reporting and operational activities, as well as project planning and management-Build strong partnerships with clients and internal teams

Work collaboratively across departments to help grow our Strategic Business, inclusive of Medicare and Medicaid -Benchmark data needed for clients to illustrate their performance versus top competitors -Offer insight as to how vision can help clients' business, including improving Medicare STAR scores-Collaborate with internal account managers to help keep up client satisfaction and develop and market sales strategies-Execute and Develop presentations as requested by internal and external departments

Mason, Ohio

Work collaboratively with key market sales leads to develop broker relationships via in-market initiatives to grow sales- Execute quote requests, follow up and facilitate sales processes to exceed broker expectations- Leverage internal departments to facilitate sales process- Educate broker constituents and consult with them on their vision benefits programs- Manage sales process internally- Develop compelling proposals to grow segment sales and support key market sales leads- Collaborate with external sales teams to develop and execute market sales strategies- Execute post-quote follow-up activity to refine and achieve broker acceptance

-Support sales in onboarding new customers, from a welcome call and system access, to ordering and viewing reports. -Build customers confidence in the company by providing assistance with issues by offering resources, informing of existing processes and procedures and working with key staff in the office-Triage, prioritize and resolve each customer's issues-Notify the specific areas causing disruption or error and ensure follow through and escalate non-resolution as appropriate-Provide targeted support to new and at-risk customers (or other assigned clinics/clinicians) based on need, trends and patterns-Utilize and leverage all company departments and staff, tools and resources to maintain customer satisfaction and meet the needs of the customer.-Ensure customer retention by maintaining relationships with current accounts-Ensure compliance with company polices, oversight entities and government regulations -Manage accounts through ongoing business reviews of service, logistics and supplies to identify customer needs-Complete all tasks thoroughly and promptly -Follow up communications Sales and customers-Be aware of and look for up-selling opportunities and provide this information readily to Sales -Pull and interpret data to aid Sales in managing accounts-Lead calls involving multiple departments

Cincinnati, Ohio Area

Studied Psychology

Business Administration And Management, General