• Drive the execution of sprints by removing impediments, facilitating agile ceremonies• Guide the team and organisation on using Agile/Scrum practices• Facilitate discussion, decision-making and conflict resolution, while getting the work done

• Developing, managing, communicating and implementing projectplans in line with client expectations, using elements of both Agile and Waterfall processes• Executing project management processes, including scope definition,scheduling, human resource and material planning and allocation, riskmanagement planning and quality assurance• Serving as liaison among stakeholders (clients, technical and internaldepartments) to expedite project processes• Preparing senior management information reports

• Handling customer support requests from USA and Canada• Investigating reported issues and escalating them, if needed• My responsibilities as a Team Lead included handling problemsituations, presenting the new-coming services to the team, runningmeetings, evaluating staff performance