Atanu Mandal Email and Phone Number

I oversaw capacity planning for a diverse array of programs, each with unique service level (SL) times ranging from 10 minutes to 7 days, and SL agreements between 97.0% and 99.7%.

-Managed processes related to the tenant living journey, addressing financial and operational concerns by collaborating with team members and stakeholders.-Implemented various recurring services, leading to a significant improvement in Net Promoter Score (NPS) from 54 to 72 and a revenue increase of 25 lakh.-Introduced prepaid utility and add-on services, enhancing the overall recovery rate from 82% to 95%.-Collaborated with the legal team to establish policies that reduced monthly… Show more -Managed processes related to the tenant living journey, addressing financial and operational concerns by collaborating with team members and stakeholders.-Implemented various recurring services, leading to a significant improvement in Net Promoter Score (NPS) from 54 to 72 and a revenue increase of 25 lakh.-Introduced prepaid utility and add-on services, enhancing the overall recovery rate from 82% to 95%.-Collaborated with the legal team to establish policies that reduced monthly bad debt from 32 lakh to 3 lakh.Developed and executed action plans in conjunction with city leadership to improve the profit and loss (P&L) statement by reducing operational expenses (OPEX) and increasing revenue. Show less

-Implemented various recurring services, resulting in a significant improvement in Net Promoter Score (NPS) from 54 to 72 and a revenue increase of ₹25 lakh.-Introduced prepaid utility and add-on services, enhancing the overall recovery rate from 82% to 95%.-Collaborated with the legal team to establish policies that reduced monthly bad debt from ₹32 lakh to ₹3 lakh.-Developed and executed action plans in conjunction with city leadership to improve profit and operational efficiency.

-Managed day-to-day tenant acquisition and operational activities, including driving demand through various channels, scheduling visits, and facilitating conversions from visits to bookings.-Implemented internal mechanisms to ensure prompt resolution of concerns from house owners and tenants, resulting in a notable increase in Net Promoter Score (NPS) from 66 to 82.-Oversaw house onboarding and offboarding processes, as well as tenant onboarding and offboarding procedures, ensuring… Show more -Managed day-to-day tenant acquisition and operational activities, including driving demand through various channels, scheduling visits, and facilitating conversions from visits to bookings.-Implemented internal mechanisms to ensure prompt resolution of concerns from house owners and tenants, resulting in a notable increase in Net Promoter Score (NPS) from 66 to 82.-Oversaw house onboarding and offboarding processes, as well as tenant onboarding and offboarding procedures, ensuring smooth transitions and positive experiences.-Played a key role in planning, coordinating, and executing marketing activities, leading to a twofold increase in revenue and profitability for the zone. Show less

-Identified and sourced reliable vendors, negotiated rate contracts, and evaluated vendor performance.-Provided constructive feedback to vendors to enhance guest experiences and uphold OYO's service standards.-Achieved an outstanding Net Promoter Score (NPS) of 78 within two months of launch.-Optimized operational expenses, achieving an OPEX of Rs 382 per URN within three months of launch.

-Directed daily city operations, overseeing house onboarding, house offboarding, tenant move-in, and tenant move-out processes.-Successfully reduced house onboarding and offboarding timelines from 15 days to 5 days by implementing agile methodologies and process improvements.-Improved tenant experience and achieved a CSAT rating of 4.7 by enhancing communication and transparency and implementing a culture of under-promising and over-delivering.-Developed a verification method for… Show more -Directed daily city operations, overseeing house onboarding, house offboarding, tenant move-in, and tenant move-out processes.-Successfully reduced house onboarding and offboarding timelines from 15 days to 5 days by implementing agile methodologies and process improvements.-Improved tenant experience and achieved a CSAT rating of 4.7 by enhancing communication and transparency and implementing a culture of under-promising and over-delivering.-Developed a verification method for assessing vendor work quality and ensuring timely payments, resulting in improved vendor relationships and service quality. Show less

-Established and optimized internal processes for warehouse operations, resulting in significant improvements in efficiency and productivity.-Implemented a maker-checker process to ensure accuracy and reduce errors in warehouse operations.-Reduced the number of delivery discrepancies from 19 per 100 deliveries to 3 per 100 deliveries by streamlining internal processes and enhancing turnaround times.