Atchison, Robert Email & Phone Number

Develop and deliver in-person and on-demand training programs for Bizwiz (software). Work the Support desk solving issues, providing training, and coordinating level 3 and higher support. Design, update, and manage the Bizwiz knowledge base and LMS content.

Virginia Beach, Va

Develop and deliver training programs for KBH developed software and mobile applications. Build and manage the customer support knowledge base, and self-help training resources including video tutorials and job aids.

Chesapeake, Va

Determined training deficiencies/needs and set team and project goals, methods, standards, and timelines on the successful development and delivery of instructor led, on-demand, and blended learning projects. Also managed the knowledge base to support more than 5,000 users. Directly managed 6 to 10 permanent and temporary staff.• Incorporated Adult Learning Theory into instructor-led and distance learning programs receiving over 95% approval ratings from learners. • Instituted performance support methodology into training programs reducing training time on a typical application from 20 hours to 7 hours. • Developed, trained, and managed Gannett’s Technical Support and Self-Help knowledge-sharing program. Improved new hire time-to-performance by 66%. • Facilitated daily knowledge capturing and sharing resulting in over 5,000 knowledge article views per month that saved over $150,000 annually in productivity. • Managed the self-help/Support Analyst knowledge base with more than 3,000 active articles. Averaged over 170 updates and 75 new articles per month. • Trained over 5,000 unique users with 5 trainers during rollout of a newly developed digital authoring/publishing tool that today attracts over 100 million unique viewers each month. • Built training team of permanent and temporary staff that earned praise for outstanding training delivery and products. Saved 46% over outsourcing.• Developed strategies and met software rollout deadlines in a fast-paced yet ever changing environment. Earned a reputation to always meet or exceed project schedules. • Evaluated training programs and updated as needed to keep content current, relevant, and educationally sound.• Provided training guidance to project team members and managers during software development/integration projects. Ensured sound educational principles and non-training interventions were used appropriately.

Norfolk, Virginia Area

Collaborated with software developers, support staff, and other project team members to author and edit documentation for new software. Documentation audiences included internal technical staff and end-users. Also served as the Rational Unified Process expert to guide developers and product managers through the development lifecycle. • Mentored project staff through over 10 successful software development projects.• Authored user manuals targeted to different audiences, and technical documentation such as installation instructions, diagrams, and maintenance procedures. • Hand-coded HTML files for presentation in the proprietary knowledge base.• Provided development process and tool training to internal staff.

Authored analytical studies, reports, and papers. Managed historical activities, programs, and functions. Performed research, interviewed personnel, and prepared historical publications. Managed 20 historians. • Managed history office on executive staff, responsible for day-to-day work assignments, project selection, project completion, budget, and general office duties. Earned two Excellence in History programs awards. • Handpicked to manage all deployed Air Force enlisted historians during Operation Iraqi Freedom – ensured proper and official documentation of entire operation for the Air Force. • Lauded by former supervisor for "superior performance, innovative and fresh ideas, and strong drive to contribute."

Bs, Communications

Masters Of Science, Adult Education, 4.0

Graduate Certificate, Teaching And Training Online

From UMUC: The certificate in Teaching and Training at a Distance provides the students with foundations of online teaching and learning.