Case Manager
CurrentHCP:- Managing compliance documents, care plans, service provisions and budgets for 48-65 HCP clients while ensuring CDC Principles.- Maintaining annual reviews and monthly welfare reviews for HCP clients.- Streamlining discharge processes and post-hospitalisation care.- Reporting via customised operational reports and SIRS reporting.- Managing client data via databases and spreadsheets.- Assessing consumer environment and working with allied health, consumer and family members in mitigation of risk in the community.- Fluency in utilisation of Sandwai, CRM (Freshsales), Assurance & Riskman.- Completing CHSP annual reviews to ensure consumer satisfaction, compliance and quality.- Engaging in division focused marketing projects to increase client numbers and revenue.- Following up on leads and completing intakes to ensure streamlined and smooth transition of services.