Adolfo Moreno Email & Phone Number

Portugal

Portugal

As a member of the Integrations Team, our core focus revolves around facilitating harmonious interactions between Talkdesk and diverse Customer Relationship Management (CRM) systems, encompassing Salesforce, ServiceNow, Zendesk, SAP C4C, Hubspot, Outreach and a few more.Our technology stack comprises Kotlin and the Spring Framework for robust backend development. A cornerstone of our methodology is Test-Driven Development (TDD), assuring the robustness and reliability of our integrations.The automation pipeline is orchestrated by Jenkins, ensuring consistent and efficient build, test, and deployment processes, all contained within Docker containers for streamlined management.For asynchronous communication and data synchronization, we utilize RabbitMQ and Kafka, ensuring the reliable processing of events and messages. Git serves as our version control system, facilitating collaborative development and codebase management.

Lisboa, Lisboa, Portugal

Fullstack developer on Agrimp Project at Runtime Revolution. (https://agrimp.com/)ITSM Consultant at Axians.

Portugal

ServiceNow ITSM & ITBM Service Management: -Team player of a reference ServiceNow client using the platform since mid 2008, with 25.000+ active Users, 7.000+ Groups in 14 countries and 12.000 Employees (32 Nationalities).Member of the evolutive maintenance team, with global scopes, ITSM and ITBM processes, Integrations and other totally custom applications. This component is performed via Agile methodologies (SCRUM). -Building Delivery Model, Configuration Management and Incident Management from green field.Implementation of a bidirectional communication application. -Responsible for the development and customization of a front-end/ back-end Service Portal.ServiceNow ITSM Service Management: -Helped testing one of the first worldwide London upgrades in a client who had access to ServiceNow pre-release version.Web Portal Development/ Backend Transformations: -Programmer developing a new internal collaborator portal for a major German company, including angular front-end widgets regarding several indicators, javascript controllers e html partials. -Reviewing of the backend and front-end previously used in order to enable new functionalities and extend the previous ones.

Portugal

Summer InternshipDeveloped a bot for the facebook chat / messenger app for users to interact with.Features: App recommendation, Top apps of the week, Search for specific app, Related apps, List categories of apps, latest and trending apps or you could just ask for a joke.Developed using PHP, Facebook Graph API, JSON, Webhook and SVN.