Athanasios Seferos Email & Phone Number

Greece

Pallini, Attica

Open and maintain customer accounts by recording account informationResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionPrepare product or service reports by collecting and analyzing customer informationContribute to team effort by accomplishing related results as neededManage large amounts of incoming callsGenerate sales leadsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesResolve customer complaints via phone, email, mail or social mediaUse telephones to reach out to customers and verify account informationGreet customers warmly and ascertain problem or reason for callingCancel or upgrade accountsAssist with placement of orders, refunds, or exchangesAdvise on company informationTake payment information and other pertinent information such as addresses and phone numbersPlace or cancel ordersAnswer questions about warranties or terms of saleSuggest solutions when a product malfunctionsInform customer of deals and promotionsSell products and servicesUtilize computer technology to handle high call volumesClose out or open call recordsCompile reports on overall customer satisfactionHandle changes in policies or renewalsResolve customer complaints via phone, email, mail or social media

Smart Park

• Greeting & welcoming all potential and existing customers to the store• Matching the customer’s needs to the right product• Willing to approach customers and able to close a sale• Working as part of the sales team providing excellent customer service• Excellent product knowledge• Dealing with and resolving customer complaints and concerns• Receiving and processing warehouse stock products• Performing warehouse inventory controls and keeping quality standards high for audits• Keep a clean and safe working environment and optimise space utilization• Communicate and cooperate with supervisors and coworkers

Kifisia

• Greeting & welcoming all potential and existing customers to the store• Matching the customer’s needs to the right product• Willing to approach customers and able to close a sale• Working as part of the sales team providing excellent customer service• Excellent product knowledge• Dealing with and resolving customer complaints and concerns• Receiving and processing warehouse stock products• Performing warehouse inventory controls and keeping quality standards high for audits• Keep a clean and safe working environment and optimise space utilization• Communicate and cooperate with supervisors and coworkers

Pikermi, Athens

Private lessons on Physics, Chemistry and Mathematics to High School and Lyceum students• Planning, preparing and delivering lessons to a high standard • Supervising and monitoring pupils work• Providing careers support and advice to pupils• Marking students course work • Preparing textbooks, handouts, course work & homework assignments

Athens

Main Responsibilities:• Greeting & welcoming all potential and existing customers to the store• Matching the customer’s needs to the right product• Willing to approach customers and able to close a sale • Working as part of the sales team providing excellent customer service • Taking customer payments in cash or via credit cards • Excellent product knowledge• Dealing with and resolving customer complaints and concerns.