Athanasios Sfatos Email & Phone Number

Xanthi, Greece

Headed up company operations for private English-language school with 600 students, managing financial, administrative, technical, digital and analytics, plus client relationship management, team management and HR.• Created and managed management information database, tracking student activity and performance, teacher performance, grades, revenues, payroll, debtors and supplier transactions, resulting in more efficient operation for staff and pupils, reduction in time and costs and… Show more Headed up company operations for private English-language school with 600 students, managing financial, administrative, technical, digital and analytics, plus client relationship management, team management and HR.• Created and managed management information database, tracking student activity and performance, teacher performance, grades, revenues, payroll, debtors and supplier transactions, resulting in more efficient operation for staff and pupils, reduction in time and costs and transitioning company to a paper-free era.• Managed company finances, developing and managing annual budgets, monitoring monthly and annual business performance and streamlining costs.• Designed and taught English language curriculum to secondary-level students and adults, teaching a range of classes at all levels (A1 to C2) with 90% diploma success rate.• Delivered technical support, troubleshooting and training to company employees Show less

Athens, Attiki, Greece

One Intrum Transformation and Scale ProjectBeing a member of the project team, I actively contribute to discussions with stakeholders and development teams, and am involved in the assessment of business requirements and the determination of current and desired business processes. I facilitate the translation of business needs into system features, user stories, and testable acceptance criteria, and track the progress of these deliverables to ensure they meet the required business needs and… Show more One Intrum Transformation and Scale ProjectBeing a member of the project team, I actively contribute to discussions with stakeholders and development teams, and am involved in the assessment of business requirements and the determination of current and desired business processes. I facilitate the translation of business needs into system features, user stories, and testable acceptance criteria, and track the progress of these deliverables to ensure they meet the required business needs and requirements. Additionally, I am responsible for tasks such as system configuration, testing, documentation, and communication of results, utilizing tools such as Qualco, JIRA, Confluence, and BPMN. Show less

Remote

Assigned to Apple's after sales service team• English customer support (chat)• Investigated and resolved issues for more than 60 customers per day, providing quality troubleshooting with speed, accuracy and empathy• Developed understanding of the clients’ needs and maintained high client satisfaction ratings• Achieved average customer satisfaction ratings of 95%+

Xánthi, Eastern Macedonia And Thrace, Greece

• Greek customer support (phone)• Investigated and resolved issues for more than 60 customers per day, providing quality troubleshooting with speed, accuracy and empathy• Developed understanding of the clients’ needs and maintained high client satisfaction ratings

County Dublin, Ireland

• Greek and English customer support• Investigated and resolved issues for more than 55 customers per day, providing quality troubleshooting with speed, accuracy and empathy• Developed understanding of the clients’ needs and maintained high client satisfaction ratings• Achieved average customer satisfaction ratings of 85%+• Worked cross-departmentally to identify solutions to customer issues, validate customer claims and deliver resolutions

County Cork, Ireland

• English customer support• Investigated and resolved issues for more than 45 customers per day, providing quality troubleshooting with speed, accuracy and empathy• Achieved average customer satisfaction ratings of 90%+• Developed understanding of the clients’ needs and maintained high client satisfaction ratings• Worked cross-departmentally to identify solutions to customer issues, validate customer claims and deliver resolutions• Gathered, analysed and utilised user… Show more • English customer support• Investigated and resolved issues for more than 45 customers per day, providing quality troubleshooting with speed, accuracy and empathy• Achieved average customer satisfaction ratings of 90%+• Developed understanding of the clients’ needs and maintained high client satisfaction ratings• Worked cross-departmentally to identify solutions to customer issues, validate customer claims and deliver resolutions• Gathered, analysed and utilised user data to help improve customer experience, including buying behavior patterns, transaction history and issues logs Show less

Thessaloniki, Greece

Tutoring 30 students at the ages 13-18 on science, mathematics and chemistry

Thessaloniki, Greece

Developed content, managed data systems and conducted business and educational audits for medium-sized educational publishing house in Greece.• Designed, produced and delivered integrated, interactive, curriculum-focused STEM syllabus and courses to primary- and secondary-level students to deliver targeted learning outcomes. Interactive elements included a series of engaging STEM experiments using domestic or easily accessible materials.• Experienced in creating and delivering… Show more Developed content, managed data systems and conducted business and educational audits for medium-sized educational publishing house in Greece.• Designed, produced and delivered integrated, interactive, curriculum-focused STEM syllabus and courses to primary- and secondary-level students to deliver targeted learning outcomes. Interactive elements included a series of engaging STEM experiments using domestic or easily accessible materials.• Experienced in creating and delivering content via social and digital platforms (e.g. iSpring and Moodle, Facebook, Twitter, etc) to deliver content to, engage with and promote to students, stakeholders and other audiences.• Developed content for and delivered 5.000 e-lessons on the Greek national school curriculum (levels primary school and gymnasium) via the Moodle e-platform.• Administered Moodle and company digital media platforms, using analytics to tailor learning and improve the learning experience and outcomes.• Controlled and coordinated data management and monitoring of 5.000 e-lessons in the company’s educational programs as well as the users’ patterns, needs and preferences.• Researched and conducted diagnostic audits for private eduction providers and others (assessments of logistical, technical and physical infrastructure, financial management and staff and customer interviews), producing reports, developing business plans based on findings and presenting results to client company management. Show less