Athar Abbas M Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Product manager of Mago room (valarea) solution, INOGENI, Vyopta and Microsoft and Zoom managed services.• I am responsible for Microsoft and Zoom Solution based business and support, Video and Voice Collaboration business of entire Gulf and African regions.• Working with Microsoft and directly managing key end-user accounts across Gulf region to drive Microsoft Teams room managed service and Enterprise Voice business.• Assisting partners on Teams calling and M365 Migration.• Initiated Valarea Room Solution in FVC and closely working with Vendor to build strategies and offer POC to the entire Gulf region. • Closely working with Logitech, Poly, Yealink, Ribbon, Zoom and Microsoft vendor discussion to get all technical updates to share across the internal Sales teams and partners. • Building out and execution of Strategies for Growth, Go-to-market, and marketing.• Responsible for Logitech, Poly, Yealink, Ribbon, Zoom and Microsoft business and to build UC business within the local team and extended team, supporting them with their customers and channel partners in developing the business.• Managing Proof of Concepts at customer premise and building pipeline and training.• Responsible for training the channel partners and to share update about the UC products.• Involved on all Govt and Large Enterprise End customers for POC.• Working with partners and helping them with Microsoft Teams direct routing and Zoom phone technology.

Dubai, United Arab Emirates

-To provide Sales & Presales backbone for Microsoft products and solutions to the internal Account managers and improve business revenue.-Quality POC activities for unified communications withend customers to close deals-Managing business enablement with principles to ensure team in met with requiredcompetency levels.-Assisting service team with post sales activity & planning to encounter technical challenges & build the skill for the new solution introduced and generate post sales revenue.-To Analyze and plan business sales strategy for Microsoft line of business topromote Surface Hub & MTR solution to customer.

Bangalore

• As a part of Build and device management team, I get involved with designing of Skype for business and Teams Voice migration and configure for Bosch infrastructure globally.• Work closely with VC vendors like Logitech, Poly, Jabra, Yealink, Cisco and test their demo units to certify with internal Bosch Portal.• This certified device will be purchased by internal Bosch team throughout the globe.• To plan and maintain skype for business architecture and ensure infrastructure meets the upcoming technology changes.• Assist L2 engineers and handle Escalation calls to troubleshoot the issues.• Involving with Premier Tickets and working with Microsoft engineers for escalated ticket.• Do VC Support in Town Halls and other Director General Meetings.• Working with Polycom team for DMA, RPRM and VC Endpoints.• Live monitoring of VC calls and L3 Level co-ordination with Polycom TA team.• Core infrastructure implementation, up-gradation, and troubleshooting.

Chennai Area, India

* Understanding Customer’s environment and their issues, helping them to fix or fixing the issues.* Handling all escalation issues handled by L2 engineer.* Deployment and Configuration of Lync server-2010 & 2013.* Configuring office 365 setup for all the request which we received by Global Admin from different organization.* Configuring and troubleshooting dial in conferencing in Lync and Skype online desktop and mobile clients.* Troubleshooting on Sign in, authentication failures issues and users Presence issues in Lync on premise and online for both windows, Mobile devices & MAC* Troubleshooting on Address Book issues in Lync/SfB online.

Bachelor Of Technology (Btech), It

Activities and Societies:* Department coordinator from (2009-2011) * University cultural coordinator from (2011-2013)

12Th, Computer Science