Antonio Tharpe Email & Phone Number

United States

United States

 Primary analyst for American Cancer Society executive officers in the IL Division Lead analyst servicing Illinois region encompassing 18 offices Training end users to properly use equipment /software Research and development to deployed Windows 7 roll out Utilize Bomgar® remote desktop software  Setup and maintain workstations and printers  Install Office 2010/Lotus Notes software Office migration from Lotus Notes 8.5 to Office 365 Install/replace cad5 cables Install/upgrade/repair computer hardware install/upgrade software  Equipment purchases for end users Setup Blackberry® PDAs and installed necessary software for requested users Setup Ipad/Iphone and smart phone with mail access  Setup and install VPN software for remote users access Image/reload OS of desktops/laptops with Windows 7 and XP system  Perform moves, change & disposal of requested system/hardware/services Maintain both analog and IP telephone systems Utilize Active Directory with Windows Server 2008 to unlock user accounts, grant permission accesses, and move systems to correct OU

Coordinates services and oversees administrative services of full-service IT company that is a preferred vendor of the State of Illinois, certified small business vendor for the State of Illinois, and preferred vendor for the City Colleges of Chicago. As President, oversees commercial and residential services related to:* Hardware Installations* Hardware Repairs* Software Updates* Software Installations* Land Line Networking* Wireless Networking* Servers, Printers, Office Systems* Computer Building* Data backups/data recovery* Utilize Active Directory to unlock user accounts, grant permission accesses* Virus Protection* Workgroup set up* Parental Controls* Training* Research Apply diagnostic and troubleshooting techniques to successfully resolve technical and customer support issues Setup workstations (IBM/Lenovo’s®, Macintosh®, Sony®, Gateway®, Dell®, Hewlett-Packard) Setup and install wireless access points for commercial offices Setup Ipad/Iphone and smart phone with mail access  Setup Blackberry® PDAs and installed necessary software for requested users Install/replace cad5 cables Computer hardware installs / upgrades / repairs Software installs / upgrades Desktop/laptop purchases for end users Deployment of new desktops/laptops with windows 7 Setup and install vpn software for remote users access Utilize Active Directory to unlock user accounts, grant permission accesses Imaging/Reloading OS of desktops/laptops with Windows 7 and XP system  Performed moves, change & disposal of requested system/hardware/services Custom building of computer system for residential users Setup and maintain commercial printing systems

Analyzed and serviced computer setup and maintenance for 6,000 end users (on as-needed basis) for multi-billion dollar metal distributor/processor.  Primary analyst for Ryerson’s executive officers  Performed national workstation set-up Deployed Windows XP roll out and maintained Microsoft Windows® Installed Microsoft Office® based programs Setup and maintained printing systems Setup Blackberry® PDAs and installed necessary software for requested users Installed inventory & screen capturing applications (AS400®, Snagit®, etc.) and other software on desktops & laptops Deployed thin clients to maximize efficiency and work-productivity of user groups Pilot team member performing SWIMAGE® reimaging on desktops and laptops  Utilized Dame Ware® remote desktop software and led training of team on Microsoft Share view® remote desktop software to maximize productivity of technical support teams Setup and install vpn software for remote users access Utilize Active Directory to unlock user accounts Input log book updates, communicated daily status, & provided inventory reports to team members & management Applied diagnostic and troubleshooting skills to successfully resolve technical and customer support issues Purchase new hardware/desktops/laptops per management approval Performed moves, change & disposal of requested system/hardware/services

Responsible for setup and maintenance of 750 end users and over 250 lawyers for multi-billion dollar law firm.  Group leader of 5 team members for the installation and repairs of IBM/Dell® and OEM equipment and workstations Setup and maintained Microsoft Windows 2000® and Outlook 2000® Installed legal applications (Lexis-Nexis®, Carpe Diem®, Westlaw®) and other software on desktops and laptops Setup and maintained printing systems Inputted log book updates and provide daily status reports to management and team members Applied diagnostic and troubleshooting techniques to successfully resolve technical and customer support issues Setup local and international video conferences utilizing Polycom ViewStation® FX/VX 4000 Setup Blackberry® PDAs and installed necessary software for requested users Performed moves, change & disposal of requested system/hardware/services

Responsible for service on diverse array of corporate and individual client computer equipment for local company subcontracted by IBM, a multi-billion dollar computer company.  Setup workstations (IBM/Lenovos®, Macintosh®, Sony®, Gateway®, Dell®, HP®, etc.)  Setup and maintain printing systems  Install software in workstations  Repaired hardware on workstations  Applied diagnostic and troubleshooting techniques  Repaired failures and IBM® and OEM equipment

Performed assembly line electronic service on manufacturing and automotive/diesel equipment.  Responsible for mechanical and electrical assembly  Responsible for wiring and testing battery boxes on heavy equipment.

Education record

Education record