Andrew Harris Email & Phone Number

Ben Wheeler, Texas, United States

Tyler, Texas, United States

-Oversee IT inventory for East Texas and Louisiana, ensuring optimal resource allocation and availability.-Install network equipment, fiber and cabling as required, maintaining seamless connectivity.-Managed Active Directory, MFA system, Meraki SD-WAN and medical testing equipment installations.-Deploy security tools and compliant computers across lower southern states, ensuring robust IT infrastructure for patient service centers and contracted offices.-Provided IT Support for deployed items via phone, email, chat and ticket system to over 5000 users company wide.

Canton, Texas, United States

-Supported 2500+ students and 245+ staff with iPads, Chromebooks, laptops and desktops in person, chat, email and ticket system.-Managed email and Active Directory/Azure accounts for staff and students.-Assisted with VoIP systems, printers, servers and network support.-Administration of MDM (Intune) for iPad Management and G Suite for Chromebook management.-Provided repairs to desktops, laptops and Chromebooks in need of repair.-Collaborated with vendors for off duty projects and installation

Lakin, Kansas, United States

-Managed district-wide IT projects including security system and network infrastructure.-Implemented cloud migration and server automation, enhancing operational efficiency.-Deployed and maintained Apple devices via MDM (Mosyle) ensuring seamless integration with SSO solution.-Administered G Suite for staff and students, optimizing productivity.-Supported staff and students with outside IT equipment during COVID-19 pandemic via email, chat, phone and ticket system.

Plano, Texas, United States

-Led hardware and software repairs, ensuring high-quality service and client satisfaction.-Achieved Apple Certified Mac and iOS Technician status, enhancing service credibility and technical expertise.-Expanded client base by providing tailored solutions for both personal and business client needs.-Facilitation business growth in education services and business clientele.-Improved operational efficiency, contributing to measurable business expansion and client retention.

Addison, Texas, United States

-Resolved complex software issues for end users, education and business clients, ensuring satisfaction.-Developed a Standard Operating Procedure to protect client data and privacy with CRM and SAP databases.-Collaborated with team members to achieve measurable success in customer support and service.-Handled intricate software problems with Apple's professional application offerings, delivering effective solutions.

Dallas, Texas, United States

-Managed setup of units, printers and email clients for over 100 users, ensuring seamless operations.-Implemented new phone systems, VPN Setup and disaster recovery planning, enhancing IT infrastructure.-Assisted C-Level executives with specialized oil and gas software, improving efficiency with not only executives but also geologists.-Expanded responsibilities to include office wiring, Active Directory and exchange server installation.-Delivered significant IT support during career transition, contributing to team success.

University Park, Texas, United States

-Provided onsite IT services for commercial and residential clients, enhancing technology usability.-Collaborated on large server installations, ensuring seamless integration and operation.-Recovered data and optimized existing systems, improving client satisfaction and efficiency.-Delivered remote support, resolving technical issues promptly and reducing downtime.-Trained client on technology use, increasing user competence and reducing support requests.

Bachelor Of Arts And Applied Science - Organizational Leadership

Organizational Leadership CBE Program

Associate Of Arts And Sciences - Aas, Liberal Arts And Sciences, General Studies And Humanities - Computer Science Emphasis

Activities and Societies: Phi Theta KappaLiberal Arts with Computer Science Pathway

Certificate In Information Technology - Unix Administration, Computer And Information Sciences, General

Computer Information Technology - Unix Administration