► Hire, train, and manage a staff of 30+ full time and part time employees.► Responsible for resolving customer service issues face to face and through follow up.► Hit sales and growth goals for the entire year with a 15% increase year over year.► Create Labor projections and managed Labor numbers, hitting and exceeding goals month after month.► Create training program, maintenance plan, and employee retention program for this location.► Institute inventory management software system Optimum Control.

► Responsible for the overall success of seven establishments, rated by the response of customers, happiness of staff, maintenance of the space, and reaching sales goals.► Lead a team of fifteen managers to ensure that each has a clear, defined business map and continue to reach and exceed each of their individual company’s goals.► Institute and maintain proper goal tracking with the creation of a company Prime Cost Worksheet and Plan.► Oversee payroll and HR duties for each business establishment, including organizational chart development, employee training/motivation, and corrective action policies. ► Develop and implement a business plan for each establishment, including financial goals and expectations.► Develop and implement successful management policies and procedures for each establishment, identifying all necessary elements to successfully manage each restaurant. Includes profit management and how to execute and maintain operations standards.

► Coordinate and execute projects developed by each management team under the direction of Senior Management (i.e. The Engine Room Creative).► Organize and maintain a maintenance and storage facility for the business entities.► Conduct and negotiate the purchase and sale of equipment for the business entities.

► Directly responsible for all campaign functions including coordinating electronic, print and social media events, communications, candidate schedule, and fundraising.► Coordinate the candidate’s schedule for speaking engagements, neighborhood meetings, and public events.► Create and maintain the campaign calendar, coordinating with communications coordinator and campaign finance chair to maintain budget and maximize efficiency in public outreach.► Participate in general campaign strategy, research of city issues, preparation of speeches, volunteer coordination, and voter communication.► Prepare all required campaign paperwork, including forms, reports and schedules in an organized and timely manner.

► Maintained the company’s largest account, US Bank, in the closing of the sale as each of their properties we auctioned off.► Worked closely with the buyer, being the first contact after the sale, and maintaining contact until the closing of the sale.► Aided the seller, US Bank, doing everything necessary to complete the sale through the title and loan process.► Ensured my client's success by exceeding monthly goals.

► Worked with wholesale distributors and retail stores jobbing and wholesaling products we manufacture and items we sell exclusively in bulk sales.► Catered to promotional/special interest companies and marketing teams, creating custom products and kits to fit their specific requirements (e.g. custom logos and packaging, custom product ideas and relevant existing products).► Negotiated prices and sales based on specifications and quantities. Quantities range up to 5,000 units.► Developed and write Operations Manual for Sales Department.► Built and maintained relationships with over 30,000 customers in more than 230 countries.► Resolved customer service issues and inquiries. Handle customer service calls/emails.► Created new products, including product creation and design, product image, layout, instructional content and packaging.► Wrote ad copy for hundreds of product in our retail catalog of 5,000+ items.► Optimized the Magic Depot's web presence (SEO)► Wrote and published two ebooks.► Constructed the warehouse, offices, workshop, shipping department, studio and showroom.► Wrote The Magic Depot Shipping Procedure Manual.► Networked with talent all over the world scouting new product.

► Opened new accounts, interviewed, and approved or declined loan applicants.► Controlled customers’ credit lines, allowing procedural increases upon account review.► Maintained financial reports daily, monthly, and quarterly. Office passed every audit during my tenure.► Kept daily contact with past due accounts. Maintained customer database, keeping it up to date for collection purposes. Track and ‘chase’ bi-weekly residence collections for past due or trouble accounts.► Performed certified tax preparation for individuals, families, and self-employed businesses via tax software.