Athrea Anastacio Email & Phone Number

San Mateo, California

Provide excellent customer service and technical support to Backblaze users. - Exceed user expectations by going above and beyond company SLA to minimize response time to users. - Work cross functionally with Engineering teams to report and resolve software bugs. - Work with Sales and Marketing teams to triage prospective user inquiries. - Setup new users and corporate accounts onto the platform. - Develop knowledge based articles for users to educate on basic and intermediate topics regarding Backblaze. - Build knowledge of API commands, Coding and json to improve customer experience. - Continual education on Hardware, Software and Tech news to keep up to date with current innovations.

San Francisco Bay Area

Maintain the highest level of IT support and customer service for Facebook employees at Bay Area Campuses. - Launch IT logistics at 4 new locations in Menlo Park and San Francisco.- Process general new-hire, role transition and special hardware setup requests and deployment. - Manage hardware inventory and vending. - Process weekly inventory audits and assist teammates at other buildings and campuses, when needed. - Setup and maintain DIY Conference room hardware and software.

San Francisco, California, United States

Manage IT support for 20+ floors of Google @1 Market Office location. - Process general new-hire, role transition and special hardware setup requests and deployment.- Maintain hardware inventory and gab-and-go technology racks for employees and visitors.- Process daily inventory and monthly audits with regional offices. - Setup and maintain GVC and Conference rooms- Triage and assign IT tickets to team members.