Samantha Guthrie Email & Phone Number

Rancho Cordova, California, United States

• Conduct process audits to identify inefficiencies and drive continuous improvement.• Travel domestically and internationally to oversee operations and lead on-site initiatives.• Design and implement scalable process workflows, ensuring alignment with business objectives.• Develop and lead training workshops for Operations teams, including NOC and Data Center Technicians, both remotely and on-site.• Create engaging training workshops tailored to different learning styles to enhance knowledge retention.• Collaborate with Technical Writers to improve documentation, ensuring clarity and accessibility.• Utilize Atlassian tools (Confluence, JSM) to document workflows and manage team collaboration.• Build rapport with technical teams, fostering open communication and a learning culture.

Rancho Cordova, California, United States

Help maintain and build out physical infrastructure including enterprise servers, replacing hard drives and other system components. Repair and troubleshoot defective equipment with minimal supervision.Support datacenter's 24x7 staff to install new equipment, handle after hours emergencies and other tasks. Help manage onsite inventory of hard drives, cables, rails and other spare parts.RMA defective components. Setup, test and activate new equipment via the Linux command line.Personally responsible for migrating tens of thousands of hard drives containing almost half an exabyte of data.