-Greeted and assisted all customers, including providing help with check-in, tagging luggage, ticketing changes, rebooking, and special service requests.-Boarded and deplaned flights and escorted passengers, including disabled passengers and unaccompanied minors, from aircraft.-Provided accurate gate, flight arrival, and departure information and answered general inquiries.-Checked in passengers for domestic and international travel using computerized systems; verified documentation… Show more -Greeted and assisted all customers, including providing help with check-in, tagging luggage, ticketing changes, rebooking, and special service requests.-Boarded and deplaned flights and escorted passengers, including disabled passengers and unaccompanied minors, from aircraft.-Provided accurate gate, flight arrival, and departure information and answered general inquiries.-Checked in passengers for domestic and international travel using computerized systems; verified documentation for international and domestic flights.-Processed tickets, checked baggage, and monitored carry-on baggage for size and quantity, collected checked baggage fees at gate, and assigned seats.-Assisted misconnected and rerouted passengers during irregular operations; issued travel and hotel vouchers to displaced passengers on overbooked or canceled flights.-Coordinated and conducted internal audits to assess compliance with standard operating procedures, employee standards, and TCA and airport requirements.-Maintained Regional Flight Information (FLIFO) portal, gate manager, and gate displays.-Secure gates by communicating with aircraft and relaying messages to ramp and ticket counter.-Address and resolve escalated customer concerns, and assist agents in resolving complex issues. Show less

-Engaged in the development of ADAS and autonomous software, focusing on controls, mapping, and diagnostics systems within the agile framework. -Conducted comprehensive testing of software solutions, including unit, bench, and in-vehicle testing, and analyzed data to provide insights to cross-functional teams. -Collaborated effectively in a Scrum/Agile environment, contributing to continuous improvement initiatives and understanding the vehicle development process. -Utilized Python… Show more -Engaged in the development of ADAS and autonomous software, focusing on controls, mapping, and diagnostics systems within the agile framework. -Conducted comprehensive testing of software solutions, including unit, bench, and in-vehicle testing, and analyzed data to provide insights to cross-functional teams. -Collaborated effectively in a Scrum/Agile environment, contributing to continuous improvement initiatives and understanding the vehicle development process. -Utilized Python and C/C++ for developing and implementing innovative solutions in automated driving technologies, including systems like Cadillac's Super Cruise. -Demonstrated strong leadership, communication skills, and problem-solving abilities in a diverse team environment, focusing on GM's vision of Zero Crashes, Zero Emissions, and Zero Congestion. Show less

-Implemented security automation tools and processes to integrate security seamlessly into the development lifecycle, reducing the time-to-market and enhancing overall security posture.-Collaborated with development and operations teams to ensure secure coding practices and implemented continuous security testing in the CI/CD pipeline.-Conducted vulnerability assessments, penetration testing, and code reviews to identify and address security flaws, resulting in a 30% reduction in… Show more -Implemented security automation tools and processes to integrate security seamlessly into the development lifecycle, reducing the time-to-market and enhancing overall security posture.-Collaborated with development and operations teams to ensure secure coding practices and implemented continuous security testing in the CI/CD pipeline.-Conducted vulnerability assessments, penetration testing, and code reviews to identify and address security flaws, resulting in a 30% reduction in potential security risks.-Worked closely with the IT team to set up and maintain secure cloud infrastructure on AWS, ensuring compliance with industry best practices and relevant security standards.-Conducted security awareness training sessions for the development team to raise awareness about secure coding principles and best practices.-Integrated services to the Synopsis Polaris tool, enabling comprehensive security testing and vulnerability assessments across the organization's software products.-Implemented monitoring and logging solutions to promptly detect and respond to security incidents, enhancing the organization's incident response capabilities. Show less

-Consistently improve customer satisfaction through expert resolution ofconflicts, issues, and concerns-Assisted customers in making payments on accounts and setting up paymentplans.-Delivered service and support to each customer-Assessed customer account information to determine current issues andpotential solutions.-Informed customers about billing procedures, processed payments and providedpayment option setup assistance.-Built client rapport while… Show more -Consistently improve customer satisfaction through expert resolution ofconflicts, issues, and concerns-Assisted customers in making payments on accounts and setting up paymentplans.-Delivered service and support to each customer-Assessed customer account information to determine current issues andpotential solutions.-Informed customers about billing procedures, processed payments and providedpayment option setup assistance.-Built client rapport while accurately processing repair documentation andtroubleshooting technical discrepancies through completion.-Confirmed delivery of orders and troubleshot missed delivery dates, shortagesand overages. Show less

-Cash Handling and Management, keeping cash secure after every transaction-Giving the highest quality of customer service by giving Attention to Detail, Active-Improving Customer Experience, Building Customer Loyalty, and always keeping a Positive Attitude-Monitored supply levels at counter and maintained customer areas to meet typical demands.-Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.-Engendered… Show more -Cash Handling and Management, keeping cash secure after every transaction-Giving the highest quality of customer service by giving Attention to Detail, Active-Improving Customer Experience, Building Customer Loyalty, and always keeping a Positive Attitude-Monitored supply levels at counter and maintained customer areas to meet typical demands.-Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.-Engendered customer loyalty by remembering personal preferences and allergy information.-Prioritized drink requests while managing interruptions.-Memorized recipes for specialty coffee beverages and seasonal offerings. Show less

-Designed and created a website-Documented all my work-Learned how to network and communicate in the professional world-Worked independently without much supervision and guidelines, but still completed all tasks at hand