Lead the overall management and execution of Client-specific innovation plans and roadmap.● Manage the portfolio worth $5MM by working closely with FI clients, Technology & Analytics, Customer Marketing, Solution Architects.● Oversee the projects being delivered for the client portfolio including financial oversight, reporting, and monitoring and ensuring that we are addressing client and business requirements as the product owner.● Making strategic decisions and providing leadership and mentorship to 4 Senior Project Managers to implement those decisions● Devising cost-effective plans to enable effective project completion, by consistently reviewing client digital technology infrastructure ,partnering on robust & scalable digital solutions.

Managed an emerging technologies portfolio of healthcare & wellness clients worth US$7M.● Managed operational effectiveness of the delivery team, to provide digital solutions for clientinitiatives.● Led growth within a portfolio by outlining and supporting opportunities which demonstratecurrent & emerging technical capabilities.● Coached & Mentored Senior Project Managers / Project Managers to propose solutions and approachesdirectly to leads/clients/vendors● Collaborated in the brand planning process by providing ballparks, deliverables and timelinesthat are consistent across various portfolios and follow best practices● Participated in RFI and RFPs as the primary driver working with the pitch captain to ensuresuccessful delivery of the end products● Managed financial health of the client success teams through review of individual portfolioearned revenue and invoicing are up to date.● Acted as a craft lead and is a point of escalation for any necessary client or internal issues

Oversaw performance of high-profile project portfolio for multinational agriculture clients.● Managed the content marketing & communication projects team and conduct annualperformance evaluation. ● Facilitated project production and deployment of significant digital initiatives that deliverhighly complex CMS platforms, contests, website redesigns, and integrated campaigns.● Collaborated with cross-functional teams to assess and manage client expectations anddeliver client centric CXM strategy via seamless client relationship.● Led mentoring and coaching of the account management teams to effectivelyimplement the client project delivery framework.

Established and managed the PMO team, provided performance feedback and goal-setting; conducted annual performance assessments , skill development and training.Here are just a few of my achievements in this role:● Managed the PMO team and provided performance feedback and goal-setting; conduct annual performance assessments and skill development and training.● Participated in organisational business and budget planning process; and owned departmental budget.● Contributed to the management, operation and performance of the Account Services Directorate; to ensure it meets its targets and supports the delivery of organisational and strategic goals.● Facilitated project production and deployment of significant digital initiatives that deliver highly complex CRM platforms, contests, website redesigns, and integrated campaigns.● Directly led SOC2 certification & compliance, managing regular third-party audits.● Collaborated with cross-functional teams to assess and manage client expectations, and deliver client centric CXM strategy via seamless client relationship.● Developed entire scope, estimate costs and resources; and analyze potential risk, tracking, and optimal schedules to sustain budgetary allocations and quality standards.

In this role I established and managed high performing portfolio valued at over US$2M for automotive, retail, telecommunication, and financial clients.Here are just a few of my achievements in this role:● Facilitated project production and deployment of significant digital initiatives that deliver highly-complex CRM platforms, contests, website redesigns, and integrated campaigns.● Collaborated with cross-functional teams to gather and assess client business requirements and objectives, and incorporate data to streamline each phase of project lifecycle.● Developed entire scope, estimate costs and resources; and analyze potential risk, tracking, and optimal schedules to sustain budgetary allocations and quality standards.

With Promation, I had led planning and change management for successful marketing, portfolio performance, digital strategies, and corporate SEO/SEM footprint built from market research indicators.Additionally, I:● Structured and integrated project process blueprint and new brand visual style guides used in campaign launches to achieve timely project close out, and to capture updates in project library for future reference.● Provided project teams and executive leaders with processes, documentation, and reporting to align project lifecycle with company QA standards.

For my contributions to the company in my role of Program Manager, I had earned the President's Award for minimizing CAD$60k in expenses through exceptional PMO leadership of Skywards' marketing and rebranding projects exceeding US$150M. Having progressed through numerous positions within the company, I:● Guided and mentored highly-skilled team of 10 direct and indirect cross-functional Project Managers to complete Skywards US$20M loyalty marketing projects through full lifecycle, efforts that resulted in 10% average ROI.● Drove social media content development for marketing plans and communication, online advertising, and marketing.● Spearheaded Emirates Airline Commercial Operation with Frequent Flyer Program marketing initiatives to drive incremental revenue, increase sales penetration, acquire members, and to grow engagement by 15%.● Designed and monitored dashboards, and reported results of commercial and loyalty KPIs. Authored and submitted RFIs to procure optimal campaign media assets.● Conducted in-depth industry research to identify best practices and business models for completion of internet booking engine, mobile applications, and email campaign management tool integration projects.● Updated B2B/B2C internal and external stakeholders with frequent status briefs for team deployment, communications, and agencies and third-party relationships.

Managed the Customer Loyalty Program Risk Management team that conducts detailed reviews and in-depth monitoring and to minimize risk exposure from business process & system anomalies to avoid revenue leakage.● Managed the Data Integrity Team,risk management ● Audited Systems and procedures● Integrity Control● Produced Skywards Executive Risk Management Report● Standardized Training Module

Managed a team of Call Center Trainers.Research, designed, developed and conducted training courses both in the classroom and on the job, meeting development objectives.Provided advice to Management on industry and legislative requirements ensuring that staffs are trained to the highest standards.

Assisted Finance Manager in providing financial information and support to Customer Loyalty Program.(Monthly report highlighting the KPI’s of Skywards)

Led and trained a team of Customer Service Agents, providing frontline customer services to the Skywards members.

Led a team of agents at Emirates Airport Services providing airline check-in facilities, Denied Boarding situations & Flight disruptions (Flight Delays, Misconnection etc.)

Supported Marketing Department in exploring opportunities in the South Asian Markets.Arranged & Conducted Trainings & Seminars for Sales Force in MESA(Middle East & South Asia) Region

06 months Internship as part of Advanced Diploma in Airline Sale & Station Management.Working with:Network Operations.Ramp Operations.Passenger Services Management.Within the Sharjah International Aiport to get exposure to Airline Sales and Station management.