Key Account Manager (Hr Operations)
Saudi Arabia
▪ Serve as the primary point of contact for multiple clients with a focus on maintaining and expanding client relationships.▪ Develop clear and thorough account plans, detailing all relevant information about clients and their industries.▪ Highly understanding of the client's business and organizational structure at all levels and maintain relationships with key stakeholders to take control of the sales conversation to challenge clients to think differently about challenges and it’s possible solutions.▪ Comfortably navigate the most senior levels of client organizations with an ability to move up and down the client decision hierarchy to articulate solutions, create opportunities, and close sales.▪ Track revenue trends, sales opportunities, and analyze competitive threats.▪ Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.▪ Ensure that solutions consistently achieve the client's goals, expectations, and company-defined KPIs.▪ Define and deliver Periodic Business Reviews to demonstrate MSC value and how these services enable clients to meet and exceed their hiring goals.▪ Manage the pre-call and post-call process for significant customer touchpoints (presentations, meetings, site visits, etc.).▪ Clearly demonstrate your understanding of MSC pricing, administrative procedures, and organization to effectively articulate MSCs benefits in a manner meaningful to the client, as well as answer client's questions or implement solutions in a timely fashion.▪ Identify systemic issues and provide solutions to business problems analyzing root causes to issues and bring resolution to the issues.▪ Coordinate internal and external partners to achieve client objectives.▪ Manage, track, and ensure follow up on escalations and open issues related to operations, payroll, talents, billing, collection, and customer services.▪ Maintain clients, resources, sales, and other service activity records in Oracle.